Frankly, for the amount of time it would take to repair it, I'd have given you the $15 out of my own pocket, too. Someone is paying for the time to fix this. If the incorrect address was their fault, they ought to make it whole. For $15, though, it's probably easier for her to send it to you. Don't feel hurt; she'd probably just be out more than $15 taking the time to research it.@gabbyg wrote:
The rep's reply was that rather than provide me with this information, she will pay her own money (capitalizing "OWN" in her message). I am taken aback by her reply, and just wanted to get some check information. I need advice; I feel hurt by the company's fee for researching lost checks, and her hostility towards my request for simple payment information.