@ArkLaMissshopping
I've done a few phone shops..in my case it was for tires...
The person who did well took 3 minutes
and the person who didn't also took 3 minutes...
In my case...if there is an awkward silence I usually give them about 10 seconds and if they don't say anything more I will usually say ok,thanks for your time..in my opinion that gives them one more time to either go into more detail or choose to end the call..in most cases they choose to end the call..
Also all calls have been recorded..and I have been approved and paid for the calls no feedback on ending the phone calls the way I do.
Also in my opinion as someone who used to work retail..if a customer is in the store they are my number one priority and I'm wanting to get the person on the phone off the phone immediately especially if the store is super busy so I can help the customers actually in the store...
I aso don't think you complete a sale in someones mind over the phone who is interested in your product if they were considering purchasing a certain item anyway..
On the flipside...I can see how you could lose sales over the phone if it was a really bad phone call or you were super rude...
Ooops misread the question....ha...not sure what I would do in the store for this scenario..
@LisaSTL thanks
Thought about it more..I have done these in person phone shops and for most part..what I said before still stands..however I might indicate interest in the phone for example..in the case of great speakers I might respond with..oh will I be able to hear a podcast while I'm driving on the highway well? Something like that unless your scenario requires exact wording..that gives them a chance to either go into more detail and could lead to other phone specs or they might just answer yes..lol..if that is the case I might just say okay thanks I'm just going to look aound now and stay in the store for a few more minutes...they might try again and might realize oh I need to go into more detail..not always though..
Shopping Idaho and Oregon/Idaho border region.
Edited 2 time(s). Last edit at 11/07/2018 04:58AM by dawnhu.