Thank you from target - what would you do?

I did a car sales shop last week with a targeted salesperson. Today i received an email thanking me for the positive report and that she never would have guessed I was the shopper.
Do I just ignore the email?

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I guess its easy for them to figure out based on the narrative and timing. Ah well. Good thing I got a bonus on my only kick at the can at that dealership.
In my city, there are a few older Kroger's that do not have rest rooms in the public area of the store; one must enter the stock room. On one such visit, I noticed an announcement to the employees listing the suspected shoppers. Management had to have known of the posting.
Kroger's know when they're shopped..I was once called out and the Mgr. said I only come in on "shoppers day",
so he knows it's me....ugh!!

Create a life that feels good on the inside, not one that just looks good on the outside.....
Dr. Judith Wright
Too bad they are not smart enough to keep their mouths shut and not out you.Especially if you give them good ratings. Don't they realize if they out you they will have someone else come in who may not see things the same way?
As a car sales person, I have had shoppers reports revealed to me for training opportunities. I am always told to just close the lead, to not contact the customer.

Other than one time, I pretty much identified every shopper ahead of time based on my spider sense.

FREE Job listing sites; [www.msjobboard.com]; [www.mystshopsol.com]; [www.jobslinger.com] - Sassie; [www.volition.com] - Various links; [www.mspa-na.org] -MSPA Members; link at bottom of forum page to their extensive list of companies
I do merchandising at Fred Meyer and am in and out of the stockrooms all the time. On the back of each of the doors is a sign that says " That customer may be a mystery shopper, treat all customers as if they are that mystery shopper."
I had the same thing from a retirement home. My mouth dropped open when I received the text. I didn't reply. Needless to say, that was my first and only time to shop that retirement home.

@jgoodwin wrote:

I did a car sales shop last week with a targeted salesperson. Today i received an email thanking me for the positive report and that she never would have guessed I was the shopper.
Do I just ignore the email?

Shopping Arkansas, Louisiana, & Mississippi.
@isaiah58 wrote:

As a car sales person, I have had shoppers reports revealed to me for training opportunities. I am always told to just close the lead, to not contact the customer.

Other than one time, I pretty much identified every shopper ahead of time based on my spider sense.

What if a shopper is actually interested in a car? I did a load of BMW shops since I am considering an M4. Would I be identified as a shopper at the dealerships now? It's going to be weird going back.
@Niner, I would say that going back and actually making a purchase of a vehicle will make it seem like you are NOT a shopper....
And through all of your shops, I'm sure you found a salesperson to whom you would prefer to give your business. I'd say that's a reward for the salesperson and a perk for you
@Niner wrote:

@isaiah58 wrote:

As a car sales person, I have had shoppers reports revealed to me for training opportunities. I am always told to just close the lead, to not contact the customer.

Other than one time, I pretty much identified every shopper ahead of time based on my spider sense.

What if a shopper is actually interested in a car? I did a load of BMW shops since I am considering an M4. Would I be identified as a shopper at the dealerships now? It's going to be weird going back.

Years ago, I did it shop for a motor vehicle. The salesperson was amazing. 6 months later I came back and bought two cars from him I don't think he ever knew I shopped him!
@Niner wrote:

@isaiah58 wrote:

As a car sales person, I have had shoppers reports revealed to me for training opportunities. I am always told to just close the lead, to not contact the customer.

Other than one time, I pretty much identified every shopper ahead of time based on my spider sense.

What if a shopper is actually interested in a car? I did a load of BMW shops since I am considering an M4. Would I be identified as a shopper at the dealerships now? It's going to be weird going back.

We had shoppers actually buy vehicles at the time of their shop. We were not supposed to add notes to identify shoppers. A good customer database, when properly updated, allows sales persons to see any customers shopping history within any organization.

FREE Job listing sites; [www.msjobboard.com]; [www.mystshopsol.com]; [www.jobslinger.com] - Sassie; [www.volition.com] - Various links; [www.mspa-na.org] -MSPA Members; link at bottom of forum page to their extensive list of companies
My brother had a short shopping career. He shopped a car dealer, was so impressed by the salesman and 8 months later sought him out and bought the car
@optikdave wrote:

My brother had a short shopping career. He shopped a car dealer, was so impressed by the salesman and 8 months later sought him out and bought the car

The thing about this job (MSing) is that you see the WIDE RANGE of salespeople/employees, etc.

I have run into salespeople who I feel like would completely and totally deserve my business or anyone else's. If anyone I know needs furniture/cars/phones...whatever, I refer them not to a certain store, but to a certain PERSON.

OTOH, some people... well, you all know what I mean winking smiley
I honestly don't care if I am "outed". They should try every customer like they would a potential shopper and if they do, makes my job much easier.

I did out myself at a local big box store. I got frustrated by their poor customer service and reminded their manager that I know for a fact that they get mystery shopped on a monthly basis, and that if I were shopping, they would fail. It hasn't helped. The only reason I go there is for large purchases -- they are the only retailer offering those items and I want the sales tax to go to my city, not the next city.
The companies I shop for usually say to email three days after the shop to say you bought a different brand so it cuts off communication. I would not respond since that just encourages further contact.
This makes me wonder. I shopped a manufacturer's dealership at one location. Supposedly I can visit another dealership of the same manufacturer but I feel they will have my information from the other dealership. Won't they?
Dealerships under the same ownership would generally have your information stored. This makes it hard to shop multiple dealerships, since so many own multiple dealerships.
Ignore it. Definitely don't respond. If for some reason you are required to go back play dumb. I had a bank CSR say, "Thank you for the great report. You were the mystery shopper." I looked confused and said, "No one has ever told me that I am a mysterious shopper. What does that mean?" He blushed, told me that it didn't matter and that he must have been mistaken.

There is a hamburger chain where I suspected that they knew I was one of the mystery shoppers. When i arrived, windows and floors and chairs suddenly started getting cleaned. Someone came over and spoke to me and other customers. But they never said a word, and instead did what I thought was smart, they made sure to provide excellent service. I sometimes went in when I wasn't on a shop just to confuse them. I did the same thing with a bank branch where I suspected that a teller had "fingered" me. I went in at other times to try to confuse them. The exact opposite is the cut-it-up pizza chain. they seem to delight in reporting that they have identified a shopper. It happened to me in one location, and the MSC told me that I couldn't do the shop again. I would subsequently go there occasionally on my own dime. Must have driven them crazy.

Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008


Edited 1 time(s). Last edit at 12/12/2018 02:14AM by myst4au.
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