One of the best ever mystery shop experiences that I ever had occurred on my birthday with a Major League Baseball team at their home ballpark. The MS assignment was not exactly a simple one, in that I wasn't shopping the MLB team or organization- I was shopping the stadium employees that were spread out in a massive stadium. The primary objective was to complete all stadium locations within 90 minutes prior to the first pitch of the game on 3 different levels of the stadium (not easy, considering that it took 30 minutes to go through 2 levels of security at the stadium's VIP entrance).
After accomplishing all my client objectives, the team rep surprisingly comped my meal (including two beers + piece of cake) in a stadium restaurant. I actually watched two full innings of the game itself close to the field by the home team dugout, and witnessed one of my favorite MLB players hit a massive homerun (the home team ultimately won the game later). Yet the best part was finding out that my full name (with a couple of other people) was featured on the large Jumbotron in center field, with birthday wishes from the team. Turns out that the MSC asked the team rep to wish me a happy birthday!
While the shop results turned out great from the stadium employees that I shopped, the class act from the team rep + MSC made this one of the most memorable & touching experiences that I've ever had while mystery shopping. Everytime I see this stadium in the media, I smile.
Edited 1 time(s). Last edit at 01/18/2019 12:39PM by Eric in Tampa.