Is "Here you go." a pleasant closing?
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Generally speaking, yes.
Especially if accompanied by a smile and/or a kind tone of voice.
And you can always respond "Have a nice day," or even say thanks, thereby giving the cashier (or other employee) another opportunity.
Especially if accompanied by a smile and/or a kind tone of voice.
And you can always respond "Have a nice day," or even say thanks, thereby giving the cashier (or other employee) another opportunity.
I am pretty old.
If it is said pleasantly, I consider it a pleasant closing.
When I am shopping on my own, all I really want is pleasant service.
If it is said pleasantly, I consider it a pleasant closing.
When I am shopping on my own, all I really want is pleasant service.
Thank you both for your comments. It was neither said pleasantly or with a smile, hence my query to my fellow shoppers. It was said perfunctorily.
I agree all I want is pleasant service and regardless of what is said, tone, smile etc. conveys pleasantness.
I agree all I want is pleasant service and regardless of what is said, tone, smile etc. conveys pleasantness.
I'd mark it a yes if said with a smile...Here you go (have a nice day) would be more satisfying, but it is a young way of a dismissal. The one I don't like is Thank you Ma'am.
Live consciously....
Thank you Irene, so i was correct in checking off No since it was not said with a smile, rather in a perfunctory tone. Whereas thank you or any of the other closing remarks said in a perfunctory tone would result in a Yes.
Edited 1 time(s). Last edit at 01/03/2019 04:23PM by G3B.
Edited 1 time(s). Last edit at 01/03/2019 04:23PM by G3B.
"Here you go" I think is a younger generation closing. I don't find it better or worse than, "Have a nice day." I think they are somewhat the same, just a different generation. What did bother me in the past is someone answering the phone with, "Yo". I don't hear that much any more.
Edited 1 time(s). Last edit at 01/03/2019 06:17PM by shopper8.
Edited 1 time(s). Last edit at 01/03/2019 06:17PM by shopper8.
"Here you go" to me, might be pleasant enough, but it is not a closing.
It is a statement that comes before the closing, which should be "Thank you!", or "Have a good/nice/wonderful day." If "Here you go" comes after a thank you, then I consider it a closing.
In a very informal place of business, such as a gas station, I will still give credit for a "Here you go" if it is made with eye contact and while smiling. A grocery store is a step up from that, so I would not give credit. This is of course unless client specific instructions state that simply, "Here you go" is adequate.
Edited 1 time(s). Last edit at 01/03/2019 09:21PM by KA047.
It is a statement that comes before the closing, which should be "Thank you!", or "Have a good/nice/wonderful day." If "Here you go" comes after a thank you, then I consider it a closing.
In a very informal place of business, such as a gas station, I will still give credit for a "Here you go" if it is made with eye contact and while smiling. A grocery store is a step up from that, so I would not give credit. This is of course unless client specific instructions state that simply, "Here you go" is adequate.
Edited 1 time(s). Last edit at 01/03/2019 09:21PM by KA047.
No, not by a long shot. "Here you go" is sloppy and refers only to the delivery of the receipt or the purchase. It says nothing about the customer or, for that matter, the merchant or the employee.
A proper closing thanks, wishes well, and invites back. For example:
"Thank you. Have a great day. Please stop by again." It should be delivered in an upbeat, authentic, and pleasant tone while maintaining eye contact and offering a smile.
Better yet, would be a more personalized version:
"I am glad that you stopped by. Thank you. I hope that your niece enjoys this. Feel free to stop by again. If you can bring her with her; I would enjoy meeting her. She sounds like a great kid. Have a wonderful weekend."
A proper closing thanks, wishes well, and invites back. For example:
"Thank you. Have a great day. Please stop by again." It should be delivered in an upbeat, authentic, and pleasant tone while maintaining eye contact and offering a smile.
Better yet, would be a more personalized version:
"I am glad that you stopped by. Thank you. I hope that your niece enjoys this. Feel free to stop by again. If you can bring her with her; I would enjoy meeting her. She sounds like a great kid. Have a wonderful weekend."
I consider it a statement hand over a receipt or package and not a closing at all. And I don’t think it’s a younger person thing necessarily as I have gotten “here you go” from all age groups.
Liz
Liz
I would not consider "Here you go" go to be a pleasant closing. I also don't like "Have a good one," which I hear a lot nowadays. I do give credit for it if said with a smile and eye contact, but I don't like it one bit.
I absolutely would not give credit for a pleasant closing with "here you go." I always make a comment in my surveys for store managers to please inform their young employees that "there ya go" is not "thank you."
My other big pet peeve with young people is that if I say "thank you," they say "yep" rather than thanking me in return for my business.
My other big pet peeve with young people is that if I say "thank you," they say "yep" rather than thanking me in return for my business.
@mjt9598 wrote:
My other big pet peeve with young people is that if I say "thank you," they say "yep" rather than thanking me in return for my business.
Or "No problem" as a response to "Thank you." I can't help but hope it WILL be a problem when the manager sees the report, but the next time I shop that location, I get "No problem" again. And again. And again.
Edited 1 time(s). Last edit at 01/03/2019 10:22PM by Bec2117.
No, I wouldn't consider "here you go" a positive closing.
Happily shopping the Pacific Northwest. Shopping since 2013 
I think it depends on where you are. Jack in the Box in a bad neighborhood: Acceptable.... Omega Watches: Disgraceful.
Hard work builds character and homework is good for your soul.
Here in NY I consider an upbeat grunt as acceptable. Now a snort , that's another matter.
I HATE the phrase "No problem"! If I had a dollar for every time I've heard it I'd be a rich woman.
@Bec2117 wrote:
Or "No problem" as a response to "Thank you." I can't help but hope it WILL be a problem when the manager sees the report, but the next time I shop that location, I get "No problem" again. And again. And again.
Happiness is not a goal; it is a by-product. Eleanor Roosevelt
I'm in my late 30's and if I'm being honest, here you go would be my passive agressive way to be rude to you. And I would say it with a pleasant tone of voice and a smile. In my opinion, it is not a pleasant closing.
Edited 1 time(s). Last edit at 01/04/2019 08:05AM by dawnhu.
Shopping Idaho and Oregon/Idaho border region.
Edited 1 time(s). Last edit at 01/04/2019 08:05AM by dawnhu.
I dislike that "no problem" has become a standard reply for some when saying thank you to them. Almost makes me want to say have a nice day instead. It was really said a lot maybe ten years ago but seems to be lessening thankfully. And I hate "have a good one"... like a good what? brain surgery? college exam? lol.
OP, my thought is NO! Even when I'm not evaluating customer service, I very specifically want the person who takes my money to say thank you.
Have a nice day, gets on my last nerve.
They have a job because we are spending money. The very least they can do is say thank you. Don't care if the thanks is sincere.
It makes me feel better. And if I feel better, I'll continue to shop there.
Have a nice day, gets on my last nerve.
They have a job because we are spending money. The very least they can do is say thank you. Don't care if the thanks is sincere.
It makes me feel better. And if I feel better, I'll continue to shop there.
Live your life in such a way that when your feet hit the floor in the morning; the devil shudders...And yells OH #%*+! SHE'S AWAKE!
My response to "No problem" is "I'm glad".
My biggest problem is holding out and not saying "thank you" to them after a short pause. I was trained growing up to always say thank you and it just feels wrong to not say that at the end of a transaction. So I get a "you're welcome" often in return when I slip and do that. One company I work for definitely says the response "you're welcome" is not adequate. I have done many shops for them and the employees continually say, "you're welcome" to me.
Evidently they are not being retrained on the opening and closing statements.
I agree with other posters that "here you go" is not a closing statement. I am fine with "have a good one."
Evidently they are not being retrained on the opening and closing statements.
I agree with other posters that "here you go" is not a closing statement. I am fine with "have a good one."
I think it's fine in this instance: "The cashier looked at me, flashed a big grin, had a sparkle in her eyes and said 'Here you go' as she handed me my purchase. Throughout the interaction, she was happy and bubbly."
It's not fine in this instance: "The cashier never looked at me. In fact, her body was turned away from me the entire time of the transaction. When I had an issue with the chip reader, she didn't offer to help, or even notice. She mumbled my total amount due and I had to ask her to repeat it. When she handed me my purchase, she did not look at me; she did not smile, and she mumbled, 'Here you go.' She did not thank me for my business."
I think you have to back up "Here you go" with body language and other instances to support if it was negative or positive....like any other situation.
It's not fine in this instance: "The cashier never looked at me. In fact, her body was turned away from me the entire time of the transaction. When I had an issue with the chip reader, she didn't offer to help, or even notice. She mumbled my total amount due and I had to ask her to repeat it. When she handed me my purchase, she did not look at me; she did not smile, and she mumbled, 'Here you go.' She did not thank me for my business."
I think you have to back up "Here you go" with body language and other instances to support if it was negative or positive....like any other situation.
Thanked: thank you, thanks, gracias, salamat, etc
Closing: here you go, that's everything, enjoy your purchase
Parting: have a good one, have a good (fill in time of day), have a good flight, enjoy the game, enjoy the movie,
Invitation to return: see you again, see you soon, see you next time, come back again
Closing: here you go, that's everything, enjoy your purchase
Parting: have a good one, have a good (fill in time of day), have a good flight, enjoy the game, enjoy the movie,
Invitation to return: see you again, see you soon, see you next time, come back again
I'd rather "here you go" than "you're all set" that one really gets on my nerves. I don't think "here you go" is a closing yet it's so common nowadays, I am starting to accept it as such.
So today I went to a office supply store..had a few notebooks on clearance for 2.00 and a pack of pens for 3 dollars. I go to the. Checkout line..cashier scans one notebook..machine says 2 dollars..she scans the next 5.00..next one 5.00...I say these were in the 2 dollar bin.cashier says they are five dollars..I say fine I dont want them. She scans pens..rings up as 8 dollars. I say 3 dollar bin..she says calm down, original price is 16.00.I say Im not paying 8 dollars for a pack of pens. She tells me my total..asks if I want the receipt and says very irritiably
Here you go, your all set, have a nice day.
She was irritated at me the whole time..so I probably would not have given her credit on a pleasant closing.
Here you go, your all set, have a nice day.
She was irritated at me the whole time..so I probably would not have given her credit on a pleasant closing.
Shopping Idaho and Oregon/Idaho border region.
Or when the food person says "enjoy." Wait, you are missing a few words there.
That I don't mind so much, "Enjoy" is most definitely a pleasant remark so as long as body language, tone etc. is positive or at least not negative, I would mark it yes. I feel for these people having to talk to lots of people every day and some just want to say as little as possible and be positive, but make your few words count and choose them carefully. After all 'thank you" is only two words.
Edited 1 time(s). Last edit at 01/06/2019 11:23PM by G3B.
Edited 1 time(s). Last edit at 01/06/2019 11:23PM by G3B.
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