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One time problem or something more serious?

January 29, 2019 07:02PM
I was doing an audio recorded apartment shop for Ellis today. I routinely record all shops on my iPhone (hundreds at this point) without an issue. However, today the recording stopped after 10 minutes! When I returned to my car and checked the phone I was met with a blank screen for several minutes until things returned to normal. The only reason I can think of might be the frigid outside air temperatures (approximately 25 degrees, with a wind chill temperature of 22), but I was only outside driving to and from the apartment in an unheated golf cart (a few minutes each way). Do you think it could be from the weather, or should I start looking for a new phone?

I've sent a message to the scheduler. Do you think there's any way I can salvage the shop?

Happiness is not a goal; it is a by-product. Eleanor Roosevelt
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January 29, 2019 07:22PM
Having had technical issues on Ellis shops before... It will be totally hit-and-miss as Ellis will leave it up to the client. I recently had one where, during the shop, I had to make an awkward turn and inadvertently unplugged my video. I had an audio backup, which was fine. The client really wanted the video, so the shop was lost. I had an audio shop where I dropped my phone and managed to turn off the recorder when I picked it up. The client was fine with a 50% audio 50% written shop.

I would not write a report until you hear back from EPMS.

Hard work builds character and homework is good for your soul.
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January 29, 2019 07:28PM
It could have just been an iBlip. Look at the technical specs for your phone to see what the temperature tolerance is.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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January 29, 2019 09:06PM
I was surprised to learn that Apple suggests 32° Fahrenheit as the lowest operating ambient temperature. Hopefully someone else will benefit from the information, too.
@HonnyBrown wrote:

It could have just been an iBlip. Look at the technical specs for your phone to see what the temperature tolerance is.

Happiness is not a goal; it is a by-product. Eleanor Roosevelt
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January 30, 2019 05:57AM
The display on any phone will become increasingly sluggish as the temperature drops. Likewise, the battery power decreases dramatically as the temperature drops. A battery is actually a controlled (and largely reversible) chemical reaction. Chemical reaction rates double with every 10 degree C increase in temperature, and drop in half with every 10 degree C drop in temperature. 10 degrees C is roughly 18 degrees F. Every battery has less power when cold (even your car battery has a "cold cranking capacity" which is much lower than the cranking capacity when the weather is warm). If your LED or LCD phone display (or even a TV set stored in an unheated area during extreme cold) gets below freezing, allow it to warm up before turning the power on. Avoid storing below -4 F.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008


Edited 2 time(s). Last edit at 01/30/2019 09:20PM by myst4au.
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January 30, 2019 05:37PM
So it's now been 24 hours since I reported the shop had been incorrectly completed. I asked for guidance on what I should do. Nothing but crickets. That's probably giving me the answer I need, but it would be nice to get some type of response back!

Happiness is not a goal; it is a by-product. Eleanor Roosevelt
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January 30, 2019 06:24PM
They are likely contacting the client and waiting for a response from the client. I'd use their envelope system and say, "Hi, I'm just checking in on this. I do want to know if I should write this thing up."

Hard work builds character and homework is good for your soul.
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January 30, 2019 06:51PM
MFJohnson, I have used the envelope system to contact them. One additional time last night and once today :-)

Happiness is not a goal; it is a by-product. Eleanor Roosevelt
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January 30, 2019 08:30PM
Nice explanation!

@myst4au wrote:

The display on any phone will become increasingly sluggish as the temperature drop. Likewise, the battery power decreases dramatically as the temperature drops. A battery is actually a controlled (and largely reversible) chemical reaction. Chemical reaction rates double with every 10 degree C increase in temperature, and drop in half with every 10 degree C drop in temperature. 10 degrees C is roughly 18 degrees. Every battery has less power when cold (even your car battery has a "cold cranking capacity" ). If your LED or LCD phone display (or even a TV set stored in an unheated area during extreme cold) gets below freezing, allow it to warm up before turning the power on. Avoid storing below -4 F.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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