Gas Station Comments

I am always at a loss for those comments as to "how did you feel" "how likely are you to return" "would you recommend this site to others" etc, etc....I mean...it's a gas station. Unless it was the Taj Mahal of stations (and some of them are -- Bucee's comes to mind), there really isn't THAT much to say. I just hate writing the same thing over and over.
Without revealing clients or MSCs, anyone want to chime in on how you handle these?

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The multiple choice options are hilarious, like they wrote a bunch of random emotions on a chalk board and called it good.
I write something about the snack selections. If they have a fresh food deli, I make comments on that. Cleanliness is an easy one. Friendly and helpful employees is another standby.

If I feel things are getting monotonous, I will focus on something that I do like: the coffee selection (I would go out of my way to get a WaWa Kenyan Roast coffee), the squeegee stations, the clean bathrooms, etc.

That always works for me.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
It's a gas station and I can't get emotional over a gas station. My response is almost always "confident" and "comfortable" and occasionally "impressed". In the comment section I usually mention ample or limited parking for the c-store and a 2nd sentence commenting on a full or limited assortment in the store. If the restroom is pristine I mention that. My rating for the average station is 7 and I have gone as low as 5 for a really bad one, but that is rare. My highest rating is 9 for a really "impressive" station. I don't know how useful this type if information is to the client as it is subjective.
@LIJake wrote:

I don't know how useful this type if information is to the client as it is subjective.

To the best of my knowledge, our subjective, written comments become the property of the client. If I am correct, then the client may post a review by a "Google User" lets say, and quote us.
They may own my quote but if if they misrepresent who I am that's something else. They can't prove I use Google.
I'll rate a station five or below if customers appear to be involved in illegal activities in the parking lot.
That's a possibility and more power to them. Personally, I have no desire to google gas stations like I might restaurants. My priorities for a local station is that it is convenient and has low prices. When traveling I will simply pull into a station when I need gas. By subjective I meant that my rating of 7 might be a 5 to you or a 9 to someone else. I realize it can be averaged out and perhaps be of use to the client. Or if most shoppers rate the restroom as pristine the client mention this on google. However, I don't think posting on Google is the objective of the client but rather checking up on the individual stations is.
I do not think it is the ultimate objective of the client either, but it could be used to boost traffic. Google a high traffic gas station near you. You might be surprised at the number of reviews.

If I am asked to report on how I felt, #1 is how safe I felt. No matter the time of day. #2 is if I was charged correctly. If you were overcharged, well...how would that make you feel? I find it happens often in c-stores. Just a nickel. But add that up for how many transactions per day? That just pisses me off.
For me...
"Valued" if customer service was good.
"Hopeful" if you saw problems that you think could be fixed.
"Skeptical" if you saw problems and doubt they'll ever fix them.
And my new one, "Helpless" if customer service was awful. (not just bad, but if it was terrible).
I have been “disgusted” before.......

@LIJake wrote:

It's a gas station and I can't get emotional over a gas station. My response is almost always "confident" and "comfortable" and occasionally "impressed". In the comment section I usually mention ample or limited parking for the c-store and a 2nd sentence commenting on a full or limited assortment in the store. If the restroom is pristine I mention that. My rating for the average station is 7 and I have gone as low as 5 for a really bad one, but that is rare. My highest rating is 9 for a really "impressive" station. I don't know how useful this type if information is to the client as it is subjective.

Hard work builds character and homework is good for your soul.
I use "frustrated" a lot, especially when the pump says, "Take receipt," and there is no receipt there.
I used to shop at an unattended location with a pump that instructed me to see the non-existent cashier and obtain a receipt. The report did not ask for my feelings about the matter, and 'Bwahaha!' would not have been as descriptive as something else. I was never frustrated. I was amused. For how long did they think they could get away with the incorrect programming at the pumps? grinning smiley

It was June, and the world smelled of roses. The sunshine was like powdered gold over the grassy hillside. - Maud Hart Lovelace, Betsy-Tacy and Tib
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I’ve noticed that everyone who is for abortion has already been born. - Ronald Reagan
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I often mention whether or not the facility would be accessible for someone using a motility aid, such as a wheelchair or walker, and if it has baby change table. These are things I look for, shopping or not, and make mental notes of.
I hate these questions too. For those that require three comments, I usually comment about a couple of aspects in each one, such as ease of parking, friendliness of staff, the restroom, product selection, store layout, etc. So basically one comment broken into three parts. Generally, I have found filling in the comments goes quicker if I jot down a few unique things about a station while I am doing the shop, so I don't have to rack my brain as much to think of something. Like, the clerk said hello when I walked in, the walls had attractive graphics, the entrance area was open and inviting, etc.
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