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New AT&T Purchase Shop

February 26, 2019 05:22PM
Has anyone done this shop yet? It just appeared in the last month and requires you to start service and/or purchase a phone. It says you can return the phone if you follow the guidelines. How difficult is it to return a phone and cancel your service if you don't want to stick with them? It's a decent payment, so just wondering how much trouble it would be?

Edited 1 time(s). Last edit at 02/26/2019 05:22PM by quovatis.
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February 26, 2019 11:47PM
I did it on Sunday. I let the rep go through the sales pitch on the phone and the service. I paid for it on my credit card and left. I ran some errands, then returned in the required hour for the return. Dude acted like I kicked his dog, but the return was processed. Minus the $45 fee, everything was fully refunded.

The reports were simple. There was one report for the purchase. It had maybe three narratives that were short. Upload both receipts and the business card.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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February 27, 2019 12:00AM
I saw these and immediately put them on my 10-foot pole list. The MSC wants the shopper to take all the risk for the canceling/return being approved. No thank you.
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February 27, 2019 01:53AM
wwin, if you return according to the guidelines, there won't be any issues.

I kept the phone in the package, unopened and in my purse. The $45 restocking fee is reimbursed.

A shopper can also opt to do the TV part instead of the cell.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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February 28, 2019 02:15AM
The sales people are paid on commission so I just wouldn't want to do that to them. I've not minded doing the shops for the sales interaction but I would just hate to do a return.
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February 28, 2019 02:57AM
Honny, explain about the TV part, please.
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February 28, 2019 04:03AM
The restocking fee goes to the salesperson. They get paid when the service is canceled. We get reimbursed their fee by the MSC.

@Stacyleigh75 wrote:

The sales people are paid on commission so I just wouldn't want to do that to them. I've not minded doing the shops for the sales interaction but I would just hate to do a return.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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February 28, 2019 04:06AM
The shopper had a choice of doing a cell purchase or TV service. I didn't pay too much attention to the TV (cable) service portion since I did the cell. Basically, you sign up for the TV service, evaluate the sales pitch, and cancel in 14 days.

For all the shops, you can opt to keep the service, but it would be out of your pocket.

@JASFLALMT wrote:

Honny, explain about the TV part, please.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton


Edited 1 time(s). Last edit at 02/28/2019 08:40PM by HonnyBrown.
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