Hi, everyone, this is just a little mini vent about editors. I have been doing a lot of calls for a company that shall remain nameless. I am not an English major, but I can use quotation marks correctly and I used to be a transcriptionist in a former life. Having said that I swear that I have come across some of the most nit picky editors dinging me for things like. No comma, minor typos, oops the radio button says AM it should be PM. I'm not a perfect person, but gee whiz, it almost makes me not want to shop with them. I know, I know I'm still getting paid but dang. Anyway, thanks for reading and have a great day!
Now why in the world would the editor not just check the uploaded receipt for the tracking number and correct it?
@Lucky nelson wrote:
I need advice on different evaluations and edits. I have learned the Coyle way and a shop just marked me down for putting the exact minutes for service. The note was just write 5 minutes later instead of 4:33:22.
Oh well you live and learn.
Still love doing this!!!!
I can definitely relate to you Pammie, I went back to school in my early 50's and took my first English class in many, many years. My professor kept marking down on my essays and would always give me Bs. He would never tell me what I had done wrong either. Finally after the fifth one he said that I needed to stop making the same mistake over and over again but he still didn't tell me what it was. This class was online and I was furious, I sent back an email and asked him to please let me know what the error was because I had no idea what I was doing wrong. His email was just as hostile as his grading and he said that I was not using the comma correctly. Evidently, now you use a comma before the word and. This was not done when I went to school and I let him know this. Come to find out that he was just out of college and I was his first older student. He finally apologized and changed my grade for the course from a B to an A because he didn't realize this and should have let me know what my error was after the first essay.
When I edit a new (and maybe not a 'new' shopper, but new to Servimer) survey I typically send them a copy/paste of one of their narratives and what the edited/client was sent. Some shoppers submit great narratives, but when I have to change quite a bit I'll do this. And it's typically not for grammatical issues, it is to show the shopper what information the client sees as a priority and what information is not needed.
I am actually very grateful for the corrections. It taught me to be a better writer! I had editors correcting me in the first 3 months (when I was a newbie shopper) quite a bit..... but now, fast forward years later, I think I have it!
The only advice is to read the guidelines and hope they tell you what their preferences are.
The writing style required for a "perfect report" for one MSC can be totally unacceptable to another. I have found that I just don't worry about getting knocked down to a "9" or even an "8" for this - so long as I get paid. IF XYZ MSC (and five others) requires that I use gender-specific pronouns and ABC (plus five others) says that I must use gender-neutral pronouns, I'm not likely to keep it straight. The same can go for how I report wait times, separate paragraphs, highlight "no" answers, use commas, etc. Some MSC's seem to prefer a more flowery writing style with complex sentence structures. Others would rather that sentences remain short and choppy.
I will clearly and objectively report what happened during my shop. If writing preferences are clearly put in my directions, I will abide by them. If not, I just don't worry about it.