Let me understand your point of view. If I get the wrong food order, say fish instead of steak, I'm to say, "Thank you !" ? I would think a normal diner would complain and ask for the right food.
I would think most clients want to see any problems reported, corrected and written up.
With guidelines that say don't return the meal or don't complain, they are setting up the shopper to fail. Based on your stories, I don't plan on taking any of those shops. At least some of you got paid.
I disagree! I think they are trying to keep shoppers anonymous. If I get the wrong meal I say. “Thank you.” Food not to my liking or meat not cooked to order? “It’s fine, but I just realized today is my meatless day. Can I have a box please?”
You can complain all you want in the report.
Of course if it’s 5 Guys, I bring a wrong order to their attention immediately.