I have been running into issues when it comes to "race". Many employees in this area (who are not Caucasian, Asian, or African-American) are of Indian heritage, and the next biggest group seems to be of Middle-Eastern heritage. I know that people from India do not consider themselves to be Asian, and they certainly do not look like they are from China, Japan, Korea, Thailand, etc. So, I have been selecting "Other". Today I had a teller who had what I know to be a Thai name but looked African-American. I went with appearance. Last week, a CSR told me that she grew up in Oklahoma and had Cherokee heritage. So, I selected "Other". Would she have been offended to be designated Caucasian? At the moment, I would be happy with two new choices: Middle-Eastern and Indian (which I would use to include people from Pakistan even though I know that is wrong). At least most MSCs now include an "Other" button choice for race.
Living in one of the top LGBT friendly cities, answering the sex question is more than occasionally challenging.
Most of the ones I'm iffy about aren't wearing nametags. Or the nametag doesn't clarify the situation. Sam, Bobby, Chris, etc. could be either a male or female. Fortunately, I've only run across this maybe a dozen times in 11 years. But, I've had three in the last couple of months, so my average is rising fast.
Most of my shops have a Male or Female button to click; leaving it blank is not an option, as the report won't process without an answer. If there is the option of leaving a "private" message for the editor, I explain why I chose the answer I did, but if not, I don't want to embarrass myself (or the employee, if I guessed right), by mentioning it in the body of the report.
I will say, I've never had a report come back to me questioning my choice, so I'm either guessing right or the employee/manager didn't contest the point.
Name tags, and so far, I have always been able to tell a male from a female, perhaps Transgender would be difficult, but jobs I do don't have any (so far).
I did a shop where I did the phone call before the shop. I had "Pat" as a female in the call part. When I showed up.....Pat was male....same voice....
@French Farmer wrote:
I ask about tampons.
I get either a knowing look or embarrassed silence.