I have experienced something similar when the page didn't load correctly. It wouldn't even let me save my answers! Now I always check to make sure the save button is present at the bottom before starting the report. If it's not, refeshing usually helps.
Happily shopping the Pacific Northwest. Shopping since 2013
Can you open it in the app and try ‘jump to errors’? If not, some of the common errors I’ve found are that the clerk I.d has to be two digits (08 not 8) or missing a digit on the bill I’d or tracking number. Hope this helps.
One of the postal shops requires something like .00 or 0.00 in one of the fields when then other fields are OK with a different format. I usually forget until the job won't let me submit and I check for errors.