I got a call from the senior project manager for a hotel shop yesterday. I had to write a scathing (but objective) narrative about the dinner service on that shop. The editor left in a typo that caused the manager's phone call. The client wanted to know if it was correct that the server, when asked how the rockfish Imperial was prepared had really said that "it has cra* on top." t first I said, yes, she said it had crab on top. The manager gasped and then, very slowly, asked me to spell the word that I meant was said.... C-R-A-B. Manager, "Oh thank goodness!"
Now, here's the thing that I wonder. Even though I am not a touch typist, P and B are a long way apart on the keyboard. Did the editor, seeing how negative the report was, and not knowing that things prepared in the imperial style had to have crab, change my narrative? The rest of the server's attitude problems reported might well have provided some basis for thinking that I had not meant CRAB.
'Tis a puzzlement, indeed.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
