Rejected shop with vague comments given

I recently had a shop done at the big box orange store, in the paint department. The rejection comment read that ''the shop was too restrictive of the experience...'. I followed all guidelines, I've even done the exact same shop the exact same way prior and its been accepted. The scheduler is ignoring emails and phone calls. Intellishop is my go to volume MSC but stuff like this irks me. does anyone know of a contact that can actually help me get an answer here. I should get paid for it, as I'm not responsible for the behavior of store reps, I just report.

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IIRC IPSOS shops that same client too. Actually I'm quite sure they do just a different department.
@jlovesnyc
Sometimes a project manager sends out emails advertising these jobs. See if you can identify the PM and email that person directly. I professional, but humble, inquiry asking about your error expressing a desire to to repeat the mistake could get a reasonable response. They don't want your shops rejected either and, if you are planning to do more shops (or if they think you are), it is in their best interest to help you understand what happened, so that it is not repeated.

Honestly, this sounds like a situation where the shop could have been saved with a few edits/word changes - or one with an editor who did not understand it well. From what you say, I think there is a chance that the PM can help you get this one through. (Of course, you might find out that you were suffering a bit of your own humanity at the time of the shop/report and actually made a more significant blunder - in which case the feedback will be very valuable to you.)

Good luck!

Hard work builds character and homework is good for your soul.
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