On another note, about your signature, I LOVE Citizen Cope, saw him a few times live, also in Philly! Amazing musician and with very little can put across immense art and emotion.
@Jenny Cassada wrote:
YOU ARE NOT LISTENING! ..., unfortunately, is YOUR problem.
First of all, there's no need to shout at me, just take a chill pill, Jenny and don't take things so personal.
You say you are not micromanaging, yes you are!! You want to spot every smudge and every crumb and dare the busy, stressed, exhausted staff not see it!
There are MS's that are realistic and HUMANE and don't write about every peep and poop, like when staff cough because they are sick and not paid when off sick having to pay the bills. I even remember the MS that I served while coughing, not ONCE did the MS even asked me how I was, no "How are you... why are you not staying home to get well.." etc. I had many chats with customers about all sorts of things including holiday destinations, their job (one MS was dressed as a builder and must have done MS work on the site, so I asked him about his job, he then mentioned this in his report and rewarded me, that's how I realized with the report he was the MS).
So, there are lots of even sometimes personal chit-chat, but the MS didn't even esquire about my well being while I coughed and just commented that staff should not work while ill. Such ignorance in this.
I dare you to sit in a Pret during the busy coffee and lunch rush which in the U.S. is much less busy then in the UK, and just very few customers like I have posted on my blog, notice this and the intense stress staff go through.
So, yeah, do your job, report every crumb because the company wants profits and doesn't care for mental health of their staff. Survival of the fittest, whoever breaks will be replaced. That's Pret also has one question on their return to work sheet after sickness, the question "Are you having work related anxiety".
I had work related anxiety but never ticked the box because of how Pret targets those who break.
I take my hat off customers like this who have a rare "epiphany" on what Pret staff go through!
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