true.....i probably should've not taken the assignment.. I reached out to them a number of times, via e mail, and never received any response. I sent a lengthy e mail regarding my concerns after the shop, and never received a response. I even wrote them that if there is no response to the concerns i documented, then we need to part ways. I know I am not the only shopper for them and I know a few days for a response is acceptable, but no response at all.....the reviews regarding the company from other shoppers were positive, responsive, etc but not my experience at all.