NetPay payment ? What is up?

I got an email from NetPay stating that it had a "check stub" for me in payment for HS Brands work.

I just checked my HS Brands profile and I am signed up for direct deposit payments and see no place to sign up for NetPay.

I cannot access the NetPay site because, they say that they do not have my phone number so cannot verify who I am!!

I was never told about NetPay by HS Brands.

Advice, please?

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

Edited 1 time(s). Last edit at 05/22/2019 07:28PM by walesmaven.

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I did my first shop for HS in April.

I'll be watching this to see how it resolves. Bad enough to wait so long for payment, without some additional hassle.

That's really weird, wales. It's been several years since I've done a shop for them. I just logged in and checked everything through my profile. And you are correct...there's NO MENTION ANYWHERE of any payment option through NetPay! Very odd...hope you get it settled quickly!

My only point of contact seems to be through the scheduling company !

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

guysmom,
Same for me. Only Paypal is mentioned and that is what my profile says.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

Did HS Brands come under a new company name? I recall that it has, but can't remember the name.
Could it be Service Sleuth?

Edited 1 time(s). Last edit at 05/22/2019 04:14PM by shopper8.

I had to chase down payment from HS Brands and got the snarky response to check Paypal - no mention of NetPay.

Hi wales,

NetPay is just your check stub. It's not your payment. Your payment is on the way.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

This is explained on their login page.

Okay. It has just never happened before and I have been signed up since 2005.

I got my DD later today. I have never had to chase pay from HSB.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

It must be a new system for them. It blindsided me a few months back.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

@boridi wrote:

This is explained on their login page.

Is this what you are referring to?
HSB has improved our Direct Deposit payment process. If you receive payments directly to your bank account the payment information is now online. Look for an email regarding your payment. The Access code is 0000. Please remember to change your password after you log in for the first time.
If it is, I must admit that when I logged in to check about NetPay before, I just somehow passed right over that!

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NetPay payment ? What is up?

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