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Are shoppers revealed to employees on video after the shop?

May 22, 2019 03:58PM
Do employers show their employees video of their interactions with shoppers? If so, isn't the shopper's cover blown for good at that location? It occurs to me that even if a shop is not technically a revealed shop as far as the shopper is concerned, we have no way of knowing how the data, including the CCTV videos, are used after the shop is submitted. Any insight on this?
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More About Video Mystery Shopping
May 22, 2019 07:34PM
Almost certainly not. BUT, sometimes stupid location managers, who may have been given shopper info, or even screened video, may leak that to employees. Clients do NOT like having video shared below a certain level of supervisory responsibility. Some MSCs even have contract clauses about that.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
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