Not naming the MSC because this IDIOT editor is NOT at all the norm there.
About a hotel report, where the engineer who came to my room, for 4 minutes, to replace the bathroom light:
"Please upload a picture of the engineer, since you only had a description but say he had a name tag.but you could not read it."
Now this large, muscular gentleman was never more than 4 feet away from me. And, I did not answer the door with phone, set to "camera" just in case he moved to quickly for me to read his name tag. Moreover, he was very pleasant and professional, so it's not like I had any complaints. How many engineers does she think may have been on duty in a relatively small hotel at 7 PM ? And, I know that this did NOT come from the client, since it was sent almost immediately after I submitted the report, on a Sunday, yet ! Oy vey !
I know that my long-time scheduler cannot over-ride the editor, but I emailed her with the question (and my rather tart reply) and asked for the email addy of that project manager. No reply yet, but she is very reliable and will be as crazed as I was, when she sees the editor's demand.
Edited to clarify: The was NOTHING in guidelines about taking pictures of hotel employees.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Edited 1 time(s). Last edit at 06/17/2019 04:05PM by walesmaven.