What is the general rule of thumb for closed shops. Should we as shoppers still get paid for making the effort to perform the shop? It's not our fault after all if the business is closed down. And do they not keep records of whose closed down before having the shops on the board?
I performed a shop on 7/2/2019. Nowhere in the guidelines did it say I needed to call prior to going. I got to the shop to find that the business was closed down and from the looks of it recently closed down. They still had all their stuff in there, the signs up and everything. Anyways I took a few pictures and emailed customer service and I was told to still submit my report and that I would be paid because it wasn't my fault. So I did just that.
Yesterday, 2/4/2019 I realized the shop was gone from my pending shops to be approved and was not under payments with no email or anything! so I emailed customer service yet again and got a different person who said that I should have called first and will not get paid for my attempt. What???
The guidelines did NOT say I had to call. I responded back to her today with that and also the response I received from the first person and also CC'ed them on the email. No response yet.
Is this fair?? I don't think that's right. That means we would have to call EVERY single place before we did every shop. I don't do this unless the guidelines specifically say to call or unless I have a genuine question. I really hope I get paid. Even if its half for my time. That place was not close to my house. What are your thoughts??