In our other job, complaints are costly. We have paid for... people not communicating with each other; people forgetting what happened just minutes ago; people setting up their idea of a clever scheme in which they now do not have to give a tip (never mind that they never had to do that at all); and assorted other nonsense.
If we make an actual mistake, we will deal with that. But in the odd world where the customer is always right even if they are blatantly bat crap crazy, it just costs us money needlessly. I do not care if some of these people are mystery shoppers who have nothing better to do than "test" us. The computer system makes us wrong no matter what, and we are charged for each complaint. Even the false complaints cause us to lose money through no fault of our own. It is absurd and it should be illegal. At the least, it is unethical to foster a system of wrongful punishment.
I wish that spurious complaints would disappear from the planet.
Nature does not hurry, yet everything is accomplished. - Lao-Tzu
Edited 2 time(s). Last edit at 07/12/2019 11:29PM by Shop-et-al.