The saga continues.... It's very long and involved, so I'll try to abbreviate it. I re-assigned myself this shop for today. Once again, I couldn't open the survey, even when I followed the scheduler's instructions from last week. At that point, the shop showed as "incomplete." I emailed the scheduler directly and through the Sassie system; no reply. The next time I opened my shop log, the shop showed as "completed," although I haven't completed it. When I closed it earlier, I didn't get the "oops" error. How could I complete the shop when I couldn't even access the full survey?
So I email the scheduler again and ask her to re-set the shop to "new." Next thing I know, it's showing as "received." Which is impossible.
In response to eyelove2shop, who suggests to call them, I've tried. They apparently don't want anybody to call them. There's no number on the "contact" page, but I found a number on another page on their website. I called, was told that wasn't the right number, and was given another number. I called that, pressed the "other" option since none of the choices were what I needed, and got a voice message stating that the mailbox wasn't accepting messages. I called back and chose an option I knew would get me to a live person. It did, and she told me there was no phone number for shoppers to call, only an e-mail address. So I've emailed again.
Does anyone have a phone number for IPSOS that will actually get you to a live person who can help?
BTW, this seems an increasingly widespread problem: Businesses aren't putting their phone numbers on their websites. IMO, every page of every business's website should have its phone number on it. You want to make it EASY for customers and others to call you, not difficult. Sigh....
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.