First, remove all references to the client from your post. It is a violation of the ICA you signed with RGB, and it is a violation of forum rules. Second, before you do a shop for anyone be sure to access the report to be sure you understand the requirements and know what you need to do for the report.
As for how to file reports, go to your shop log and click the "Confirm!" option if it is showing. Then click the "Guidelines" link. After downloading the guidelines click the option to "return to shop log" and wait for the page to reload. You will then have access to the "View/Enter Report" option.
OOPS! Post removed as it violates the Forum guideline which states, "Do not reveal the clients of mystery shopping companies". Additionally, it is an ICA violation to name both the MSC and client. Feel free to repost, without the violation.