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Enough to drive me crazy!

August 07, 2019 05:11PM
So, an outside scheduler told me she could not assign me a shop because the MSC barred me. I spoke with the MSC directly and they told me I was a shopper in good standing and they did not bar me from that or any other project. I checked with the outside scheduler again and she still said the MSC barred me.

I haven't had a lot of dealings with this scheduler but, as far as I know, she has a good reputation. I also don't have issues with the scheduling company. I believe her when she tells me she sees what she sees. On the MSC side, I have done quite a few shops for them and their schedulers often call me to ask me to do more shops for them.

Is this a glitch? Is there something else going on that I just don't understand? I am getting pretty frustrated about this.

I loathe to bypass a scheduling company or outside scheduler and work directly with an MSC when the MSC has seen fit to hire an outside scheduler/company to schedule a project, unless the outside scheduler is rude, difficult, or incompetent. That's not the case here, though. If this issue is not resolved soon, I may end up asking the MSC directly to assign me the shop I want.
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August 07, 2019 09:29PM
Could you have been banned by the scheduling company? Ask the scheduler for more details so you can resolve it..

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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August 08, 2019 02:42AM
It is highly unlikely that the scheduling company banned me. I asked the scheduler for more details but was told they could not discuss the matter with me since it was not the scheduling company that banned me.
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August 08, 2019 06:07AM
I think I would try calling the MS company directly and speak the scheduling manager. They need to work this out with the scheduler....somebody is either fibbing or somehow there is a communication glitch---at your expense!
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August 08, 2019 07:07AM
Why do you say the scheduler was not being incompetent?
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August 09, 2019 10:17AM
@Rousseau wrote:

Why do you say the scheduler was not being incompetent?

Because I don't see her doing anything wrong and because I don't know why she thinks the company barred me from these shops. I don't have access to the system she uses to schedule. If the scheduling system the scheduling company uses tells her the company barred me, she can't just ignore it and give me the shop(s).

She told me to contact the MSC directly, and that was sound advice. I did that, and got a different story. I am now waiting for the MSC to investigate what happened.

Would I have liked the scheduler to communicate with the MSC about this issue? You bet. Can I, in good conscience, claim scheduler incompetence because the scheduler isn't doing what I would like her to do? Not really.
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August 09, 2019 10:21AM
@EileenS wrote:

I think I would try calling the MS company directly and speak the scheduling manager. They need to work this out with the scheduler....somebody is either fibbing or somehow there is a communication glitch---at your expense!

I called the MSC and spoke with an internal scheduler. She could not find any notation in their system that I was barred from any of the MSC's projects and so she sent a request to her supervisor to investigate. I asked for a response by phone or email. will wait a reasonable amount of time. If I don't hear anything back, I will call the MSC again and ask to speak to a supervisor.
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August 13, 2019 06:40PM
Mystery solved! Since the MSC never emailed or called me back as promised, I called them again and spoke to a different internal scheduler this time. It turned out it was the CLIENT, not the MSC, that restricted me. The first internal scheduler was wrong, and the outside scheduler did not do anything wrong.

Who knows why the client restricted me? Perhaps I was identified as a shopper on a previous shop or one of my reports was too negative. It does not really matter to me now. I am just glad I now know not to waste any more time on this or on applying for this client's shops in the future.
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