@Threemom wrote:
I have never submitted a late shop to this (or any other) company.
@Flash wrote:
Everybody needs to look at the tone and content of their communications because we come to conclusions about a person based on the cues given us. Emails are the primary contact we have with schedulers and editors in this business and our emails are their primary way to contact us. I once went out of my way to meet a scheduler who was abrasive in emails and was disappointed that she was as obnoxious in person as by email because I did like the shops offered. I decided life was too short to work with/for her.
@shoptastic wrote:
I usually think, how did this person end up in customer service???! I'd hate to be the owner of that business and have that type of person scaring and offending customers away.
As it should be. There are several companies with whom I won't do business due to their getting involved in political points that have nothing to do with their businesses. My list is going to be different than yours (or anyone else's.) We each ought to be patronizing those businesses that support our own values. Personally, I'd rather pay a little more for locally-sourced goods than not, but that's my decision. Not going to attempt to force it on others.@Flash wrote:
I am also aware of small business employers who have not restored salaries and have cut employees to 29 hours a week (so that they don't qualify for health insurance) while upping their own personal lifestyle. The list of companies in my area I personally will not do business with keeps growing. It includes companies who use their for-profit business to promote religion, bigotry, political agendas and those who walk all over their employees.
@iShop123 wrote:
As far as cutting hours to part-time, do you know how much it costs to offer healthcare? On average, over $6k per year. For a low-skilled employee, that's a hefty burden on the business owner. There are companies who can shoulder that for part-timers: FedEx, Lowes, Costco, and Whole Foods are a few.
@Irene_L.A. wrote:
This is on the subject and it doesn't stop happening. A certain MSC I'm signed with and can't get off, calls me and begs me to do a small shop an hour one way for a few bucks. I keep telling her to please not call and have written that I don't travel to that town and they have never had a job I'll do, having two of the the same shops in towns I don't go to....is that hard to understand. I can accept the auto emails, but these personal phone calls are making my skin boil, if anyone has a reason to be rude, it's with this scheduler, and another phone call will make me de-activate.
@JASFLALMT wrote:
One of my favorite schedulers with a certain MSC got promoted several months ago and her replacement is stiff in manner, though polite. I always write in a cheerful, professional tone but the new scheduler is rigid and abrupt in her response. My previous scheduler would bonus hard-to-fill locations near the end of the round, but the new one gets irritated if I ask for even $3 more and doesn't like to negotiate. In the past couple of months when I have known I was going to be in an area of some hard-to-fill shops I have asked for a $1-$2 bonus on a few locations and been denied, then the following week the shops are bonused for more than I asked--but I am no longer going to be in that area so I can no longer do them, which irritates her even more. Last month I self-assigned a couple of shops that were due within a few days and asked if I could have a due date of even a few more days later, and she sent back a chastising email telling me that she would do it this time, but to not self-assign shops if I can't do them by the due date (it was still several weeks before the deadline for these shops). I replied that I never said I couldn't due them by the current due date, I just asked for a few days extension since I was going to be in that area on the later date. I told her that f she had said no, I would have completed them on the original date listed, and I thanked her for her help. No response to that. If fact, she only responds to about 4 out of 5 emails I send to her, especially if it's a bonus request she doesn't want to give, then crickets. It has now gotten to the point that I have quit asking, and each month there are leftover shops on the board close to the deadline. I have been communicating with my previous scheduler and she sympathizes with me about all of this but her hands are tied. It's frustrating.
@jay225 wrote:
is this alta360 you're talking about?
@iShop123 wrote:
These posts make me even more grateful for schedulers like KSS Shelly, someone that all other schedulers ought to emulate.