Barnes & Noble sold - new CEO doesn't like mystery shoppers
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I don’t think I like being referred to as “so called” and part of a “retail tactic”. Seems demeaning by reporter.
"So called" doesn't bother me. I can see "tactic" being demeaning but given the "patronizing" description, it's likely the opinion of the new CEO.
Well, look at the MSC who does Barnes and Nobles who is well-known for the only requirement for their mystery shoppers is they are breathing. Who knows what kind of feedback as a whole was given Barnes and Nobles.
Kim
@kimmiemae wrote:
... is well-known for the only requirement for their mystery shoppers is they are breathing...
Crap. I may not qualify.
Hard work builds character and homework is good for your soul.
Plus you have to be willing to work for nothing (or almost nothing)@kimmiemae wrote:
Well, look at the MSC who does Barnes and Nobles who is well-known for the only requirement for their mystery shoppers is they are breathing. Who knows what kind of feedback as a whole was given Barnes and Nobles.
At least their form has room for comments. A fast food chain they do has no comment sections. Makes up for the fact that it's reimbursement only.
Book lover here. Here's to a better future in which book people are heard, respected, and responded to by the people who seek to serve them well. There are plenty of other places for mystery shoppers to shop in which book-loving is not a requirement or even a preference for the job.
Nature does not hurry, yet everything is accomplished. - Lao-Tzu
I frequent two bookstores in which the employees are book lovers, the customers (obviously) are book lovers, and we get to know each other. I have had employees of the bookstore call me when something they thought I would like happened to come in. And I have very offbeat tastes. I think your wish is already a reality in many places.
@Shop-et-al wrote:
Book lover here. Here's to a better future in which book people are heard, respected, and responded to by the people who seek to serve them well. There are plenty of other places for mystery shoppers to shop in which book-loving is not a requirement or even a preference for the job.
@kimmiemae wrote:
Well, look at the MSC who does Barnes and Nobles who is well-known for the only requirement for their mystery shoppers is they are breathing. Who knows what kind of feedback as a whole was given Barnes and Nobles.
I love how this has become basically a shorthand meme on this forum.
The quote I think you're referring to is from a small claims lawsuit that was aired on a TV show where an attorney attended to represent the MSC. The attorney was asked in an interview after the case what the requirements for mystery shopping were. When the attorney paused the reporter said something like "are there any requirements? Just a breathing human?" And the attorney agreed or at least didn't object.
It makes me laugh because people here got so offended by that even though the attorney that the MSC hired to attend a TV court case would likely not know what the requirements are for the shoppers. That's like asking your worker's comp attorney what kind of certification the plumbers you hired need. They could look it up, but they're not gonna know that kind of thing on the spot.
Shopper in California's Bay Area
Caligirl925. IIRC, it was a manager from the MSC that said this, or confirmed it, not an attorney.
Oops I’m wrong. Not sure if the attorney is employed by the MAC tho. Here is the thread:
[www.mysteryshopforum.com]
Edited 1 time(s). Last edit at 08/13/2019 09:58PM by kenasch.
Oops I’m wrong. Not sure if the attorney is employed by the MAC tho. Here is the thread:
[www.mysteryshopforum.com]
Edited 1 time(s). Last edit at 08/13/2019 09:58PM by kenasch.
Seriously? Judging by what that shop "paid", the old CEO didn't think much of shoppers either.
We don't really know what it cost them since I'm sure the MSC makes a hefty amount. And at least they thought enough of us to actually pay a significant amount for the service.@panama18 wrote:
Seriously? Judging by what that shop "paid", the old CEO didn't think much of shoppers either.
I need them to stick around for 1 more year - still have books to buy for the kiddo's HS English classes.
It's not a reimbursement shop so why bother buying them there? Although I guess if you need a book and were going to buy it at B&N it's easier than returning your purchase (assuming it isn't cheaper at Amazon).@KarenMSW wrote:
I need them to stick around for 1 more year - still have books to buy for the kiddo's HS English classes.
Edited 1 time(s). Last edit at 08/14/2019 03:43AM by MisterBill.
I think there are at least two types of B & N shoppers... I surmise that many people did not find it bothersome or burdensome to report on observations that they typically make in the due course and process of being in a bookstore that they often visit. They probably figured that getting the extra five bucks or so was a gas rather than a career move.
Nature does not hurry, yet everything is accomplished. - Lao-Tzu
@MisterBill wrote:
It's not a reimbursement shop so why bother buying them there? Although I guess if you need a book and were going to buy it at B&N it's easier than returning your purchase (assuming it isn't cheaper at Amazon).@KarenMSW wrote:
I need them to stick around for 1 more year - still have books to buy for the kiddo's HS English classes.
I'm going there anyway, I might as well get paid for it. And it's usually cheaper and easier to pick them up at B&N, at least for what she needs.
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