So I'm doing my first Jiffy Lube shop tomorrow. I'm reading over the instructions and see this: "Shops can be completed at any time during the day, during the location’s normal hours of operation. You should arrive two hours prior to close."
Huh? I was going to call the MSC to get clarification, but it was after close of business when I read this. I'm assuming what they
really mean is: You should arrive
no later than two hours prior to close." But what if they don't? What if they mean precisely two hours prior to close? I don't think they do, but I think I'll call anyway to alert them to this. It's a conflict.
What is SO difficult for MSCs about using correct language in their instructions? Is it really that hard? We're expected to be precise and correct in our writing, but sometimes it's hard to follow directions that are so poorly written. This is probably the thing I dislike most about shopping -- companies that either don't hire professional writers or that won't spend the money to hire professional editors/proofreaders to ensure that their guidelines are written properly and without ambiguities. The result is very often confusing, conflicting guidelines. It makes me crazy. It really does. The rampant misuse of, for example, possessives is one thing; we can figure out that "the salespersons presentation" means "the salesperson's presentation." But too often the instructions are just misstated. Sadly, too many companies think that spell-check replaces professional proofreaders. It doesn't.
I regularly do a shop that had instructions that were similarly written. I wrote to the MSC and pointed out that what they wrote wasn't what they meant. Nobody took offense, and the instructions were changed. But if we shoppers did that for every instance of inaccurately specified time frames alone, we'd never be able to get any shopping done! LOL.
End of rant. I got carried away.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
Edited 2 time(s). Last edit at 08/14/2019 04:31AM by BirdyC.