Any other visitor can see that information. They do not need a letter of authorization. If they are there as a potential customer, they are welcome to be there and can see the items that you were hired to view. The apps and signs are not a deep, dark secret, mwahahahahaaaaaaaaa.
I feel for the associates who have to work under these types of managers. Having a manager with a sense of paranoia that someone is "out to get them" must be stressful. When I run across a suspicious manager when doing audits there is a different feel about the shop. The employees seem stressed and the environment has a bad vibe. OTOH when a manager is friendly and welcoming so are the other associates. Guess where I am going to shop when I need a new phone.
to johnb974------Maybe it would have been better if you applied yourself as a customer first. Look around the store. After looking around the store, then, I would approach the MOD and said "I am looking to apply for a CC for your store, but I don't see any applications." Figure out a way to ask your question. Hand the LOA to the MOD. Give them a chance to process it and then leave the store.
There are reasons some Clients wants US (ICs) to browse around the store first before doing an audit, even in the green phone store.
BTW, calling the store afterwards a "couple of times" is never a good idea. The MOD can always lie and tell the Client that you were disruptive and argumentative. And that will be no pay for you.
Report your findings, observations and interactions. Stick to the facts. And don't compare one store audit or (same store audit) with another.
Surprise audits do not have to take place the minute we enter a store. If a store is busy, we must wait ("do not interrupt the flow of business". While waiting we can observe and make mental notes. Mystery shopping is anonymous shopping, most of us do that everyday, with or without pay.
If you cannot "call the store before going", then imagine how the Client and the manager feels after you have left the store and you are "calling a couple of times".
The company, that is using mystery shopping, is rating there employees on whether they understand the Company's Mission and adhering to the policies, that are put in place.
It is too late for an explanation, but... were you auditing the employees' treatment of materials, or were you there to follow up after a vendor or merchandiser had [presumably] updated those materials? I do not know if that could lead to an ameliorating remark for alarmed or touchy managers.
I don’t think anyone should assume you didn’t do the assignment properly. Above and beyond is not always rewarded. Your job isn’t to save people from themselves. They might just need feedback from someone up the food chain.
I got an e-mail today, the shop was approved. I was also told the customer might have questions later.