@HonnyBrown wrote:
I have a list of metrics that prevent subjectivity.
Would you mind sharing that metric?
I've taken a break from Ellis reports because they are extremely unnecessarily lengthy (which I've found varies by region through my travels) but have come to struggle with this recently as I picked up shops for them.
The agents knows the questions that are on the report (I'm actually confident that they see the report too) so ime (specifically with regards to the terrible ones) they hit all the 'required' checklist but you can feel the ingenuity during the tour.
I usually write a more favorable report than they deserve because the written has to match the yes/no questions.