I was doing a bunch of phone shops yesterday. One was to inquire about a checking account where you call the main bank call center v. branch location. It was in a different state from where I live, but I had a local address in the state all set to go. Sure enough, first question to me was - which COUNTY do you live in? Not city. County.
Seriously? I played it off as we just moved to the area two days ago and I wasn't sure what the name of the county was - but really? County? Good to know for future call center shops!