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Sassie call dropped, what do you do?

October 11, 2019 01:56AM
I was doing a shop today via a recorded number provided in a sassie shop log. In the middle of the call it dropped. I was wondering what do you normally do when this happens? Do you just call back and both calls get recorded?

Normally sassie phone recorded shops contain 1 number and access code only but unbeknownst to me at the time the Sassie shop log actually had 3 numbers and access codes and stated if a call was dropped the existing call would get wiped out.

Unfortunately none of this was covered in the guidelines about what to do if the call drops.

I believe when this normally happens you just call the number again and enter in same access code again right?
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October 11, 2019 02:20AM
In my experience (which is limited), you wait until the phone call shows at the bottom of the page as recorded.

Then you call again; you'll get a different code #.
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October 12, 2019 08:41AM
sheikh, Did you contact your scheduler?
This happened to me earlier today (but I think it's a different shop). The Sassie system only allowed one call, so I couldn't place the call again. I contacted my scheduler, and she said it's an issue with the phone system of the location being shopped. She re-scheduled it for another day.

Edited 1 time(s). Last edit at 10/12/2019 08:42AM by Ms.V.
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October 12, 2019 07:49PM
If there are not specific instructions on what to do in this kind of circumstance in your shop instructions, I would contact your scheduler. For our phone shops, we would have you handle the situation in different ways depending on the client/scenario.

Administrative Manager for Shoppers' View
p: 800.264.5677 | e: christinew@shoppersview.com | w: www.shoppersview.com
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