How Often Do you Think Owners Review MS Video Tapes to Confirm Reports?

Right if your 100 percent factual.. in your report...
who cares if they review them...
They should if something really negative was reported...
I get upset with msc when they keep asking me to change my report...
That's what happened ...
I can't change it..
I get upset when they do that.
I won't do work for them again.

Edited 1 time(s). Last edit at 10/26/2019 10:43PM by Tj4avon47.

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I'm a former Scheduler. Clients review the CCTV footage a lot more often than shoppers would ever think. They especially will review when anything seems out of the ordinary, over the top, if the report is going to get an employee in trouble/fired, etc. Often they will just spot check and pick shops at random to review. I saw many shoppers lose their memberships to the company I worked for, based on a client reviewing their shop and reporting back to us.

Several years ago I had a shop disqualified based on the video footage. I guess I miscounted how many people were in line ahead of me. Unfortunately the location then knew what I looked like so I could not do a shop at that location again.

@thecrwth wrote:

'i'm not sure why you're concerned about their unless you feel like being holier than thou.

I’ll fire this one back at you (including the bad grammar).....

Edited 1 time(s). Last edit at 10/27/2019 04:38AM by Book.

Once my wallet was stolen on a shop at a fast casual burger shop for Marketplace (not the main burger client, but the other one that is shopped less frequently). It was 100% my fault for absend-mindedly leaving it on the table when I got a soda. The next table over had a meal that had barely been touched when the culprit dashed out (and I doubt the cash I had was even worth the value of that meal). The manager claimed that there were no cameras inside the restaurant at all, just the ones on the outside of the building.

Years ago I said that the employee did not have a name tag; careless mistake on my part. I was contacted by MSC few days later after the client reviewed the video and contacted MSC. I would say that the client reviews the video when they find something negative in reports.

@Book wrote:

@thecrwth wrote:

'i'm not sure why you're concerned about their unless you feel like being holier than thou.

I’ll fire this one back at you (including the bad grammar).....

Book -

As a new member of the forum (I see you joined June of 2019), your tone seems quite aggressive (including the way you addressed me earlier in the thread).

I'm not suggesting you are intentionally doing this, but just saying it does come off that way.

Usually, a newer member will sit back and watch/read a lot and/or ask newbie questions. So, when you came in the way that you did with a seemingly high level of aggression and innuendo (again, intentionally or unintentionally), it set off some alarm bells.

It does give off a suspicious feel to the community for better or worse.

Edited 1 time(s). Last edit at 10/29/2019 04:06AM by shoptastic.

I had a scheduler tell me that the grocery store reviewed the tape, and I didn’t wait in line as long as I said. They said the shop was accepted, but gave no further details. I of course asked for clarification, because I started recording the time when I walked up to customer service, and stopped the timer when she began talking to me. If I really did something wrong I want to know, but that’s all she could tell me.

I had done this shop previously, and at that time they said they accepted my report but I gave them too much information. Again, no specifics. If they are going to give criticism I wish it was constructive. This company is one of the low-payers, and I’ve just used them as an extra shop when I’ve driven a certain distance and want to make sure I get enough shops to justify the miles, but I’m not sure I’ll sign up for one of these specific assignments again.

Several years ago, my first assignment for a new company was rejected, based upon video review, for a faulty report. As I knew I had not erred, I appealed but lost. I then requested a deactivation, but instead received a notice an error had occurred on their end and I would be paid. Understanding that mistakes are a part of life, I agreed to withdrawn my request. After the next four shops went off without a hitch, the sixth was, once again, declined for video reasons. As the fee was considerably greater, I stood my ground through two appeals and won. The reason stated was that the reviewer had mistaken me for another person. Although I knew our relationship was injured beyond repair, I did not bother to inform the MSC and delete their offers without opening.

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How Often Do you Think Owners Review MS Video Tapes to Confirm Reports?

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