I might say that I (or my over-protective brother) drove around the area last weekend and walked nearby. I/he spoke with someone who was coming out and they said to ask for "Mabel." No, I/he did not get their name. (They wore a hoodie and running shoes, is all that I remember.)
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.