Behr Paint Shop -- 10 Ft. Pole

Never again! This "should" be an easy shop, but it's not. And the base fee is ludicrously low. Especially if the rep doesn't wait on you right away. If everything goes wrong (rep tied up with another customer or no rep present when you arrive), you might be looking at a wait of up to 40 minutes before the interaction begins. As luck would have it, the rep literally walked by me to help another customer just as I was entering the paint department. Fortunately, he wasn't with that person very long, but when he got back to the paint desk, he ignored me for 5 minutes.

Plus, the report is long and needlessly repetitive. I asked for a bonus, since I could do it on the last day it had to be done, but I should have asked for three times the bonus I did. Fortunately, I had to go to that store anyway to buy something and thought I'd kill two birds with one stone. I made an error in judgement there!

Live and learn....

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

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Yeah, i have been watching them for years and deleting the emails as they come in. I wouldn't do it for double the amount of the current fee.
This was the first time I'd ever seen it (just signed with the MSC a few months ago), and my HD is literally 3 minutes from my house. So I figured, what the hey, I'll give it a try. That shop should pay triple the regular fee, imo, for the time involved.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I did it once a loong time ago, and yes, it is a ten foot pole job.

Live consciously....
I remember doing my first (and last) Behr paint shop. The yellow sticky said he would be there at 3:00. I arrive and no Behr Rep. I wait....15 minutes goes by. The regular store employee tried to help me but I told him no thanks. (that was awkward) tongue sticking out smiley I waited a few more minutes, the guy saunters in and in no hurry to approach me. He eventually did within a few minutes (by that time I was pi**ed that he was late coming in) I did not think the money was worth that entire shop.
Being fairly new to all of this, I took one last week, just to get more experience and all of that.
The rep didn't show and this was an hour after his supposed start time. The associate was attentive and approached me three times during my twenty minute stall at the paint chips. I finally ended up completing the shop with her. I felt like I really wasted my time with that shop, but the report was approved and now I see the shop is scheduled again. Even if it paid well, I wouldn't touch it as the associate is full time and I see her anytime I'm in the store. I could never do the scenerio again after all of the "quality time" we spent together last week!
I have done this shop a few times in the past but it is extremely boring and some think you are casing the place after 20 minutes of walking around and standing at the paint wall. The paint rep is rarely there I don't get the point and the pay is usually only 11 USD. The higest bonused was 15 USD. I mean the time periods also suck often between 8am to 11/12noon. Meh passing in the future.
I have done two of these and I will never do another one. These are my least favorite shops.
I am pretty sure that you are supposed to wait for the rep to approach you (at least at first). If that is part of the guidelines, you have to wait for a certain amount of time before you approach them. Of course most people in the forum know by now that John has his own set of rules and doesn't think guidelines apply to him.


@johnb974 wrote:

If I did this, I would not wait for the rep to approach me, I would go talk to them.
And how did you or would you respond to the question asking how many minutes and seconds it took before the rep approached you?
@johnb974 wrote:

If I did this, I would not wait for the rep to approach me, I would go talk to them.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
I did one and that was enough for me.Not worth the trouble for the pay and never did see that rep.
@myst4au wrote:

And how did you or would you respond to the question asking how many minutes and seconds it took before the rep approached you?
@johnb974 wrote:

If I did this, I would not wait for the rep to approach me, I would go talk to them.

I would wait 1 minute and than approach the rep, as any customer would.

Edited 1 time(s). Last edit at 10/26/2019 02:38AM by johnb974.
But that is not what the client has asked you to do. Once again, you are advising changing the rules as you see fit. The client wants to know if the rep approaches the customer - ever. You are not giving them a chance to find out the truth. You are not providing the requested informaton.
@johnb974 wrote:

@myst4au wrote:

And how did you or would you respond to the question asking how many minutes and seconds it took before the rep approached you?
@johnb974 wrote:

If I did this, I would not wait for the rep to approach me, I would go talk to them.

I would wait 1 minute and than approach the rep, as any customer would.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
@myst4au wrote:

But that is not what the client has asked you to do. Once again, you are advising changing the rules as you see fit. The client wants to know if the rep approaches the customer - ever. You are not giving them a chance to find out the truth. You are not providing the requested informaton.
@johnb974 wrote:

@myst4au wrote:

And how did you or would you respond to the question asking how many minutes and seconds it took before the rep approached you?
@johnb974 wrote:

If I did this, I would not wait for the rep to approach me, I would go talk to them.

I would wait 1 minute and than approach the rep, as any customer would.

As some on here have said, they've wait 15 minutes for the rep and they never came or they wait and wait and the rep never approaches them. So you don't get paid. Your getting paid seems to depend on the rep approaching you. The best you can do is to get the rep's attention by standing right in front of them or waving to them.
I generally avoid any shop where I have to speak with a certain person or type of person unless I have a specific appt with them especially this one because I have been at that paint counter on my own many times and have had to wait a long time even for the employee person let alone the Behr rep. I mistakenly took another shop several months ago with a target employee and regretted it the minute I got into a traffic jam. Actually it was a shop where I was supposed to avoid one employee. She had a female name and there were two female and one male employees. I waited almost an hour to speak with the male and only after I tried my hardest to see the name tag on the females. So no targeted shops for me whether it is Behr paint or bathroom fixtures which was even worse than the Behr one sounds.
That is not correct. Thre is a process specified by the MSC to be followed when the rep does not approach in a specified amount of time. The MSC wants to know that the rep is not doing the job the way they want it done. They pay the rep to do the job the way they want it done. You follow the process, you report what happened (including, perhaps, "the rep took 12:30 before approaching me even though no other customers were present" ), and you indeed get paid by the MSC. The rep gets training or maybe even gets fired for not doing their job the way they are supposed to be doing it. Under your system, no one ever finds out if the rep is doing their job correctly or not. How can the paint manufacturer counsel poor (based on time) reps if every rep you shop talks to you in a minute?
@johnb974 wrote:

@myst4au wrote:

But that is not what the client has asked you to do. Once again, you are advising changing the rules as you see fit. The client wants to know if the rep approaches the customer - ever. You are not giving them a chance to find out the truth. You are not providing the requested informaton.
@johnb974 wrote:

@myst4au wrote:

And how did you or would you respond to the question asking how many minutes and seconds it took before the rep approached you?
@johnb974 wrote:

If I did this, I would not wait for the rep to approach me, I would go talk to them.

I would wait 1 minute and than approach the rep, as any customer would.

As some on here have said, they've wait 15 minutes for the rep and they never came or they wait and wait and the rep never approaches them. So you don't get paid. Your getting paid seems to depend on the rep approaching you. The best you can do is to get the rep's attention by standing right in front of them or waving to them.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
@myst4au wrote:

As some on here have said, they've wait 15 minutes for the rep and they never came or they wait and wait and the rep never approaches them. So you don't get paid. Your getting paid seems to depend on the rep approaching you. The best you can do is to get the rep's attention by standing right in front of them or waving to them.
That's incorrect. If the rep doesn't show, by default after twenty minutes you can approach the associate and it counts as a full shop.

Edited 1 time(s). Last edit at 10/26/2019 03:07PM by JW.
I was not the one who said that. I was quoting John. I disputed what he alleged.
@JW wrote:

That's incorrect. If the rep doesn't show, by default after twenty minutes you can approach the associate and it counts as a full shop.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
The job does not pay enough to wait around 20 mins for the rep, and than the time to finish the shop and the report. I'm not paid by the hour, I'm paid by the job. The quicker the shopper gets the job done, the better.

The shop report should be a "yes" "no", multiple choice questions Make the report simpler and more people would be willing to do it.

Edited 4 time(s). Last edit at 10/26/2019 06:00PM by johnb974.
When you accept the job, you are agreeing to the terms. If you don't want to wait for the 20 minutes (or whatever the MSC specifies), don't accept the job. It is that simple. You are the independent contractor, not the MSC, so they make the rules, not you. There are Cadillac shops out there that claim to be super simple and pay $20. Most months, they get taken. Sometimes, they get a $5 bonus. I click on delete. That is my choice, but if I were to choose to accept the assignment, I would be obligated to follow the rules.
@johnb974 wrote:

The job does not pay enough to wait around 20 mins for the rep, and than the time to finish the shop and the report. I'm not paid by the hour, I'm paid by the job. The quicker the shopper gets the job done, the better.

The shop report should be a "yes" "no", multiple choice questions Make the report simpler and more people would be willing to do it.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
@myst4au wrote:

When you accept the job, you are agreeing to the terms. If you don't want to wait for the 20 minutes (or whatever the MSC specifies), don't accept the job. It is that simple. You are the independent contractor, not the MSC, so they make the rules, not you. There are Cadillac shops out there that claim to be super simple and pay $20. Most months, they get taken. Sometimes, they get a $5 bonus. I click on delete. That is my choice, but if I were to choose to accept the assignment, I would be obligated to follow the rules.
@johnb974 wrote:

The job does not pay enough to wait around 20 mins for the rep, and than the time to finish the shop and the report. I'm not paid by the hour, I'm paid by the job. The quicker the shopper gets the job done, the better.

The shop report should be a "yes" "no", multiple choice questions Make the report simpler and more people would be willing to do it.

That is why we advise people to ignore these shops and the reason why. Until they increase the fees or change the report, I would not touch them with a 10 ft pole.
Recently, I completed a shop that had a potential wait time of [forty?] minutes plus interaction and reporting. As it turned out, everything was completed within a few minutes. This did not involve Behr paint. I needed the bonus money, so I took the job. I was not disappointed in the amount of time I spent.

But no one knows in advance whether these types of shops will drag on or end quickly. I was lucky...

Nature does not hurry, yet everything is accomplished. - Lao-Tzu
"But no one knows in advance whether these types of shops will drag on or end quickly."
There was a (not Behr) shop I was required to wait 30 minutes. At the stroke of 28 minutes the associate showed up.
There was another not Behr shop I sat on a bench 31 minutes and was well compensated for reporting no one made them selves available.

To each their own---I like the Behr shops.
#1 the rep in 'my' stores has always been in the dept.
#2 I have held jobs giving colour advice. I found it fun to act like I had no clue about colours and then have the Behr rep give me advice that was so wrong............
I have regular gotten $50 to $60 for those Caddy Sales shops. The paint shops I won't touch per the warnings here. One of the main differences is Caddy shops with a reasonable MSC who will bonus fairly vs a greedy MSC who will almost never bonus and when it does a few bucks max.

Shopping Western NY, Northeast and Central PA, and parts of Ohio and West Virginia. Have car will travel anywhere if the monies right.
@johnb974 wrote:

If I did this, I would not wait for the rep to approach me, I would go talk to them.
@johnb974 wrote:

I would wait 1 minute and than approach the rep, as any customer would.

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