I think you're taking this a bit too seriously. I'm fairly certain they just mean "hey, pay attention to your email a time or two a day in case we have questions." I don't think they're asking you to put your life on hold with your nose in your inbox.
There are reasons that a body stays in motion
At the moment only demons come to mind
Yeah...and so it is. No big deal. I check my email so many times a day there's little chance I would miss anything. But, I know that I (and many of us) are not the norm. You have to know that there are thousands of shoppers who aren't like us. Hence the emails.
I check my email at least ten times a day. If you get an edit or question you usually have 12 to 24 hours to respond. If I am out working I just reply that I will let them know when I get home later tonight.
Several years ago, I received a request for additional information 41 days after I had submitted the report; to state I was surprised is putting it mildly. I quickly complied AND forever removed any consideration of accepting new car shops from that MSC.
I just received a request for clarification about a shop completed over two weeks ago. That seems about the norm. I didn't mind answering but neither of us would have had to waste our time clarifying if the question had been properly asked to begin with. I answer the questions that are actually asked not what I think the questionnaire creator meant to ask.
Edited 1 time(s). Last edit at 11/07/2019 04:14PM by wwin.
Requests for clarification can come anywhere from a couple of days to weeks after the shop. Always keep all your notes, receipts, collateral, etc., about a shop for at least 3 months. There are even some MSCs that require that you keep everything for six months. Recording what you were wearing is a good practice in case such situation arises. In over 15 years of shopping, I've never encountered such a challenge, but you never know... better be ready just in case.
And check your email at least twice a day every day.
Edited 1 time(s). Last edit at 11/08/2019 06:01AM by Ms.V.