I don’t usually shop on the weekends, but I accepted one for Today (Saturday) because I needed to bring a teen to this shop (and she was available this morning). Guidelines prohibited first and last hour of the day. It took me so much longer because the store was very crowded!
The scenario was to wait and see if you are offered help, and then to ask after 5 minutes. There truly was no one available to help. One girl was a greeter, handing out coupons at the front door, and the other was at the fitting rooms. Then there were 2 cashiers with a never-ending line. Sometimes I feel like I’m not pushy enough, but it’s hard to get someone when they are busy with “real” customers. Every time I went to find help, they were already with another customer. So you wait, you follow ... and it takes a long time! I eventually found a few moments to ask the greeter questions, but I was taking her away from what she was supposed to be doing. I guess I shouldn’t be worried about that, but if the store had more workers available then the evaluation would be more favorable. They’re paying to evaluate the workers, but they aren’t providing enough workers so everyone can do their jobs properly. Maybe they should use that money to pay employees instead.
I reviewed the report prior to submission, but the facts made it appear like the employees were incompetent. This was only because there weren’t enough people working. I edited it the best I could to include how busy it was without providing my opinion, but it was tough! For instance, “The employee did not return to the fitting room to see if I needed additional sizes” (but in their defense I didn’t even expect that because it was hard enough to find someone just to unlock the door). Do you have any pointers or even specific wording you use so the employees don’t look bad in the report?