"You were on site longer than expected. Please explain."
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@ceasesmith wrote:
"I am old, I am slow. I am thorouh.)
Love it. I'll drink to that!
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
Edited 1 time(s). Last edit at 11/26/2019 12:58PM by BirdyC.
Often, I would receive that question after submitting the debrief. For me, when I went back to look at my time in and time out, I found that somehow the time I entered had changed!
There are some bank shops that I do for Maritz where I get the opposite question to the effect that I did it faster than expected. If there is no line, how long should it take to make a deposit with a teller? Apparently, greater than 15 minutes! I just validate the time it took (about 5 minutes, ususally) as correct.
Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
@ceaesmtith: good job! 
When I was asked how I got in and out of a store so quickly. I explained and then suggested removing the required time on-site. (If the shop can be completed quickly, great. If more time is needed, great. Trust your shoppers to do their work and to deal with whatever conditions they find or the situations which impact on the shop duration.)
When I was asked how I got in and out of a store so quickly. I explained and then suggested removing the required time on-site. (If the shop can be completed quickly, great. If more time is needed, great. Trust your shoppers to do their work and to deal with whatever conditions they find or the situations which impact on the shop duration.)
Nature does not hurry, yet everything is accomplished. - Lao-Tzu
That's something Maritz employees should be able to relate to.
@ceasesmith wrote:
"I am old, I am slow. I am thorough."
LOL!!!
(Real question that popped up after I hit "Submit" on a Maritz gas station audit that took me over an hour on site. Real answer, too!)
@myst4au wrote:
There are some bank shops that I do for Maritz where I get the opposite question to the effect that I did it faster than expected. If there is no line, how long should it take to make a deposit with a teller? Apparently, greater than 15 minutes! I just validate the time it took (about 5 minutes, ususally) as correct.
I had that happen once. There was no line, so I was waited on immediately. At some branches of that bank you do have to wait in a teller line for 10 minutes, but not this one....
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.
I've learned to never trust spell-check or my phone's auto-fill feature.
That popped up on my first gas shop with Maritz. It was my first one. I had no idea what I was doing.. well, not true. I had an idea, I just didn't have the specifics. I looked at every page in the book... er, I mean, guidelines... to make sure I was getting the correct pictures, and didn't miss anything. I was there for almost three hours. Fortunately, the one after that went a lot faster, but I also was having trouble with their app, and ultimately ended up uploading from the website. I also had to wait for a call back from the schedulers. Yeah, that was ... fun. I was ready to cry with that first shop.
I have broken down and cried on shops.
Great answer esp the thorough part. are they encouraging skimping on time? Perhaps they are worried they will be outed telling people some of the shops are fast and easy and fun if it ends up taking some a long time.
I get that message all the time, as a matter of fact, almost every gas station revealed audit I do for them. I'm very thorough, which is why I won't do one for less than $40. I don't do anything near a white glove inspection and I overlook those things that I know the station cannot control. But an infraction is an infraction and I'm going to find it and document it. When Maritz threatens to remove a shopper from the program because a shopper doesn't find infractions the other shopper found, it will be the other shopper in trouble, not me.
@sandyf wrote:
Great answer esp the thorough part. are they encouraging skimping on time? Perhaps they are worried they will be outed telling people some of the shops are fast and easy and fun if it ends up taking some a long time.
I don't think Maritz is known for ever advertising quick and easy or fun.
I don't find those gas stations shops to be especially "difficult" or even terribly time consuming -- once you know what you're supposed to document. I also go through, take pictures of every "section" of different types of food on the shelves, and close ups of the individual stations, because I cannot remember all that from the list, but then I can go back and so I can refer to it later, in addition to the other pictures. I take (right now) a picture of all the lubes that I can enlarge and say, "Yep, we have this type and this type". When i'm filling out the form, I can say, oh, here's the salty snacks, nuts, jerky, donuts, griller, pizza, fruit, etc. It'll only take me a few seconds to grab the picture, but it would take me a lot longer to do the elimination if I have to read it. In any case, the time is spent at my computer rather than standing and documenting. I also take pics of anywhere I see signage, and usually an extra picture or two of the inside of the store, and then the outside shots, because that way I have back up pictures in case one doesn't turn out. I'm not driving back if I don't have to.
I do like the fact that you get a two gallon reimbursement, and I expand my soft drink collection with the instore purchase, haha.
I do like the fact that you get a two gallon reimbursement, and I expand my soft drink collection with the instore purchase, haha.
That's hysterical. That and why did you purchased so much gas?
Part-time shopper based in Delaware
@whiterosie wrote:
I don't do anything near a white glove inspection and I overlook those things that I know the station cannot control.
What do you consider something out of the station's control?
______________________________________________________________________
Seriously, nobody cares that you're offended.
Seriously, nobody cares that you're offended.
Oh, I had done at least 4 different brands of gas stations that week.
Confusion reigns. It gets harder to "switch gears" as you get older; I probably looked for/photoed a whole bunch of stuff I didn't need, because the paperwork was 44 pages long, and even if I couldn't find the requirement in the paperwork, something would be niggling at me "gotta get that, too" -- when it really was NOT necessary for this gas station, but for the one I did Tuesday, it was!!!
And I was really, really glad that I had when I filled out the report, because the paper work CLEARLY stated a closeup of the bezel was NOT required -- and I had one of every pump. When I hit "submit", it wouldn't accept it because of "missing photos", and it didn't accept it until I had added a close up of EVERY SINGLE BEZEL! So it was a good thing.
So I was extra careful, and was there longer than I expected to be.
Not to mention that when you're 100 miles from home, you do NOT want to have to go back!
Edited 1 time(s). Last edit at 11/28/2019 02:06AM by ceasesmith.
Confusion reigns. It gets harder to "switch gears" as you get older; I probably looked for/photoed a whole bunch of stuff I didn't need, because the paperwork was 44 pages long, and even if I couldn't find the requirement in the paperwork, something would be niggling at me "gotta get that, too" -- when it really was NOT necessary for this gas station, but for the one I did Tuesday, it was!!!
And I was really, really glad that I had when I filled out the report, because the paper work CLEARLY stated a closeup of the bezel was NOT required -- and I had one of every pump. When I hit "submit", it wouldn't accept it because of "missing photos", and it didn't accept it until I had added a close up of EVERY SINGLE BEZEL! So it was a good thing.
So I was extra careful, and was there longer than I expected to be.
Not to mention that when you're 100 miles from home, you do NOT want to have to go back!
Edited 1 time(s). Last edit at 11/28/2019 02:06AM by ceasesmith.
Had this happen to me, and its stupid. I did a gas station audit (blue chain) and went across the street to do a mystery shop of a pizza joint. Turned the car around and got the exterior shots of the blue chain. Since the photos are timestamped, i had to account for why there is a 20 minute difference between my receipts and my exterior shot.
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