Objective database rating of re-marketing companies (MSCs) would be helpful if it were both quantitative and qualitative. To be helpful, ratings would have to to be publicly accessible in a searchable database. The recorded rating of re-marketers as provided by contractors would require a well-maintained website with up-to-date information, and a requirement of uploaded proofs with a standard for inclusion. It would have to preserve anonymity using redacted logs (not showing client names or contractor names).
Redacted logs would include application date, scheduling date, survey number, completion date, contractor grade, review date, invoice date, payment date, and a place to upload documentation of contact in cases of non-payment. Based on the data extracted from redacted logs, calculations of mean, median, and modal figures could be generated for variables such as scheduling responsiveness, payment amount, timely payment, percent non-payment, grading justification and quantity and quality of reviewer feedback. Listings and guidelines could be evaluated for accuracy, completeness, clarity, brevity, use of summary data, tables, charts, or infographics. Qualitative sections would allow additional contractor feedback in narrative form.
Maintenance would be a full-time job unless it was created in an extremely user-friendly context perhaps like that used on public data collection sites like ancestry.com. Even then, and even if there were OCR data transfer, someone would have to clean data, remove duplicates, verify survey numbers, etc. Probably a SBA grant or some other neutral grant source could fund it. To keep it unbiased and free of conflict of interest, I would not think it should be commercialized.
Edited 2 time(s). Last edit at 02/08/2020 09:41PM by SRS-SurveyResearchSpecialist.