I have been answering the question literally at 4 customers at the moment I joined the line, but I also add a comment at the bottom explaining what occurred. So far, so good.
Fortunately, this is one of those surveys that lets you add comments at the end. I find myself using that feature a LOT! I wish more MSCs would add that to their forms.
Heck, I can't even FIND my photos on my new computer. It's a laptop with Win10.
Just hope I don't run into this requirement, because I would be utterly LOST.