Are Westin hotels shopped?
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Some are, many aren't. It's all dependent on the property management companies. Typically MSC's are hired by the management company and not the brand itself.
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Seriously, nobody cares that you're offended.
Seriously, nobody cares that you're offended.
Actually...the brand used to be shopped before the merger with Marriott. I haven't seen any corporate brand shopping since the merger for any of those hotels, though.
I have seen some shopped recently. I have a strong impression that the client was the franchisee, who has quite a few hotels in the expanded Marriott family of hotels.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
I think the brand is again being shopped by the big auditing company that uses full time shoppers and you have to have a degree in hospitality management to be hired by.
Edited to add:
It's my understanding they have most of the big chains and many of the shops you see for individual locations and franchisees are secondary or to get a gauge on where they are in preparation for them. That's why you saw a bunch of Sonesta shops show up on about 4 different job boards a few months ago.
Edited 1 time(s). Last edit at 01/19/2020 07:13PM by bgriffin.
Edited to add:
It's my understanding they have most of the big chains and many of the shops you see for individual locations and franchisees are secondary or to get a gauge on where they are in preparation for them. That's why you saw a bunch of Sonesta shops show up on about 4 different job boards a few months ago.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
Edited 1 time(s). Last edit at 01/19/2020 07:13PM by bgriffin.
I have shopped their restaurans and also their bar several times, but not recently.
@SteveSoCal wrote:
Actually...the brand used to be shopped before the merger with Marriott. I haven't seen any corporate brand shopping since the merger for any of those hotels, though.
Good ol' Marriott. As much as I do like the Marriott chain, it'd be nice if they at least built lounges for the acquired SPG brands as an alternative for devaluing the hell out of their rewards system.
Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
Wsir, are you serious about the full-time shoppers and hospitality degree? I have no clue which company that is.
@bgriffin wrote:
I think the brand is again being shopped by the big auditing company that uses full time shoppers and you have to have a degree in hospitality management to be hired by.
Edited to add:
It's my understanding they have most of the big chains and many of the shops you see for individual locations and franchisees are secondary or to get a gauge on where they are in preparation for them. That's why you saw a bunch of Sonesta shops show up on about 4 different job boards a few months ago.
@callinectes wrote:
Wsir, are you serious about the full-time shoppers and hospitality degree? I have no clue which company that is.
It's not an MSC, it's one of the Big Four.
There are reasons that a body stays in motion
At the moment only demons come to mind
At the moment only demons come to mind
That is correct. It is NOT an MSC. They do "brand standards" inspections of hotels. Each survey can contain many hundreds hundreds of detailed questions. Swabs of surfaces, hard and soft, may be required. EXACT adherence to hundreds of brand standard are observed. So, there might be five questions dealing just with the hair or shoes and stockings of an associate, for each associate. I am not kidding.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.
Big Four whats? Accounting firms?
I see, thanks for the info. My degree is not at all related to the hospitality industry so those shops are not in my future.
@bgriffin wrote:
It's not an MSC, it's one of the Big Four.
Interesting. I'll have to remember to talk to the consultant I work with from there about it next time I see him.
Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
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