Very frustrated - DNA Alert

My procedure when I do Jack in the Box shops is to take the photos, submit the report, and immediately delete the photos before leaving the premises.

I instituted this procedure after the first DNA alert. There is no point in keeping the photos with their zero tolerance policy.

Since then, I have received two more DNA alerts. This is out of many hundreds of JITB shops, but it's still two where they are accusing me of reusing photos.

With my procedure it is simply not possible to reuse a photo. I keep exactly three other photos in my camera roll, and those three photos are of my dogs.

They are wrong and there is not a thing I can do about it. Has anyone else been unjustly accused of DNA violations?

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I have had zero such issues.... the only JIB issue I've had is that one last month got mistakenly marked by the MSC as "not eligible for pay." It took about a week to get it straightened out. (I contacted their "payments" department, having to send two emails before getting a response. They told me that it had been marked as such and to contact the scheduler. I did so and got a very fast response that basically said, "oops."

I don't tend to delete my photos while on my route as I am generally trying to move fast, but I do delete the lot of them before starting another day - or if I am on hold for that annoying 2-4 PM time period.

Hard work builds character and homework is good for your soul.

My procedure is to take the photos of the outside stuff (dumpster, building, and parking lot), run the GPS verification, enter the drive thru, take those photos, start inputting the shop (if there is a line of cars), take food temp outside DT, taste the food, eject the food, finish report with pics, delete pics, record shop data on my spreadsheet, and get the bleep out of the parking lot.

I have never had an issue with duplicate photos, my only shop that I was not given credit for was one where, during my 42nd shop of the day, went to the wrong location, where two restaurants were within 0.5 miles of each other...

Oh ya, and the shop today where I took the food photos, and was so hungry I ate the sandwich, then promptly accidentally deleted the hamburger photo before submitting the report... opps... :/ (I had to buy a second sandwich for the photo... I am glad I was hungry)

Screen shot your pic then delete the original

That is not saving space. How would that help? And unless you rename them if you are using your phone they have a date/time stamp on the pix info. So them saying that they were duplicates is a load of BS.

@CANADAMOMMY wrote:

Screen shot your pic then delete the original

Edited 1 time(s). Last edit at 01/30/2020 07:22AM by 2stepps.

I was questioned on photos—turned out I stood in the exact spot as previous shopper...

Saving them and not deleting them in another form is more safety on your side.

@2stepps wrote:

That is not saving space. How would that help? And unless you rename them if you are using your phone they have a date/time stamp on the pix info. So them saying that they were duplicates is a load of BS.

@CANADAMOMMY wrote:

Screen shot your pic then delete the original

I archive the photos to my computer and then delete them from my phone, even though I have many Gb of space on my phone. Hard drive space is cheap.

@KevinE wrote:

I was questioned on photos—turned out I stood in the exact spot as previous shopper...

Huh, imagine that. Is it possible that you both carefully read the guidelines about 45 degree this and across the street that and arrived at the same location as the only viable spot? It's not like there are 1000 places to get that specific shot from. [sarcasm]

@JustForFun wrote:

@KevinE wrote:

I was questioned on photos—turned out I stood in the exact spot as previous shopper...

Huh, imagine that. Is it possible that you both carefully read the guidelines about 45 degree this and across the street that and arrived at the same location as the only viable spot? It's not like there are 1000 places to get that specific shot from. [sarcasm]

I shopped a location multiple times where I always took the photo from a certain spot. On one visit I decided to take the photo from a different spot and the MSC said it was not the correct photo for that location. I appealed and it was accepted. So it could be your own past photos that they are using as comparison.

I take the photos from different locations each time... again no problems...

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Very frustrated - DNA Alert

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