Making a “personal connection”

@pambam wrote:

Some of these behaviors - like being greeted when you enter a store or constantly being asked if you need help - are asset protection behaviors. Theft and shoplifting are reduced when eye contact and identification is made.

Interesting. I'm interested to learn more on the topic. Any sources on this topic?

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!

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When I was in store management, we were taught that greeting each customer let them know we saw them and were aware of where they were in the store. I never liked that "guilty until proven innocent" mentality.

@Sandy Shopper wrote:

When I was in store management, we were taught that greeting each customer let them know we saw them and were aware of where they were in the store. I never liked that "guilty until proven innocent" mentality.

Interesting. When I was in college, I worked at Abercrombie & Fitch as a greeter. Literally, my entire shift was to stand at the entrance of the store to say, "Hey, what's up," and a variety of other hip phrases, EVEN WHEN THE STORE WAS DEAD ON A TUESDAY NIGHT. I wonder if the purpose of that job was to give them a heads up that what's up is more than just cameras knowing that they're there in the store.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!

Malls are the worst. I was shopping during the holidays and the associate was using the same line on everybody "You look like a movie star in that color." It was just plain annoying!

@Mum wrote:

Malls are the worst. I was shopping during the holidays and the associate was using the same line on everybody "You look like a movie star in that color." It was just plain annoying!

Clint Howard or Kelly Osbourne?

"Let me offer you my definition of social justice: I keep what I earn and you keep what you earn. Do you disagree? Well then tell me how much of what I earn belongs to you - and why?” ~Walter Williams

lol. All this talk of former jobs makes me shudder. I had to greet people, do pseudo-security duties, sell stuff, etc. Perhaps those early experiences explain why I am such a curmudgeon...

Nature does not hurry, yet everything is accomplished. - Lao-Tzu

I just had a room service delivery that went very wrong because of this. I signed the check. The guy turns to leave. He turns around and tries to make small talk. Dude. No. Get out.

He had already even asked about my stay and everything.

@Sandy Shopper wrote:

When I was in store management, we were taught that greeting each customer let them know we saw them and were aware of where they were in the store. I never liked that "guilty until proven innocent" mentality.

That's one way to look at it but it's just covering bases. If you greet every single person, then you are making your shoplifters feel uneasy. You are also letting your customers know that they are seen and that you are available to them. I remember when I was a dumb kid cashier and being stuck in empty sections of the store. I would acknowledge and offer help to every person who came through. I learned a lot when I started to get loss prevention cash awards.

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Making a “personal connection”

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