When you encountered an error, do you speak out and ask the bartender/server to straighten it out, redo the check or correct the change? Or do you keep quiet and report it on the evaluation? That may defeat the purpose of the bar integrity shop.
Most bar shops are cash transactions. I have encountered short changes as much as four dollars. Small roundings to the dollar are okay sometimes in my favor, sometimes against but they are not much. But $4? That is not ok. Once, the change was completely strange. I did not see where it came from, from the tip jar or from his pocket, or from the cash register. Wish I did. Then the dinner tab included the bar tab again. I did not realize this until after I got back to the hotel. The club was dark and so loud and noisy, I cannot review the check, but just paid and left.
Would like to know how you experts handle situations like this. In a way, I thought it was good. It gave me something to write about. When a bar and dinner took place perfectly, there was not much to comment about but the time stamps. I thought mistakes, or intentional, like these, are what we are sent there to catch. Instead, I received queries after queries about this incident from the editors.
Edited 1 time(s). Last edit at 02/02/2020 07:42PM by ShopperFun99.