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I mystery shopped a coffee shop and the barista had red sores all over her hands which was a major turn off. The report asks what I think could be improved upon. Is this significant enough to include or inconsequential. A large part of me says insignificant, but perhaps it is important enough to mention if customers may be bothered by it. What do you think?

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Would it be tactful to couch this in terms of gloves? Would it be better if baristas wore gloves?

Nature does not hurry, yet everything is accomplished. - Lao-Tzu

Out of scope. Even suggesting gloves is a reach and could be seen as extremely offensive to the employee if the shopper’s work ever reaches to that employee. The shopper’s also not qualified to judge on the employee’s skin condition.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!

Personally, I would be extremely annoyed and repulsed if someone with red sores all over their hands was preparing my beverage. I would report it, at least to the scheduler, and let them decide if it is to be included.

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The more I learn about people...the more I like my dog..

Mark Twain

There are thousands of people suffering from things like allergies, psoriasis, etc that have absolutely no control over what their skin looks like. My boyfriend has psoriatic arthritis. Sometimes it's awful and sometimes it is fine. He's in sales and it sucks for him, some customers are downright awful about it. He can't walk around wearing gloves all day. He'd most likely hear more comments about that rather than the marks on his hands and face that are excruciating (and I wonder how he deals with it, day in and day out). While I completely understand why someone might be put off by something like this, know that most reputable businesses are not going to put someone out on the line that is contagious or infectious. I know it is uncomfortable for you (or anyone) but think about what might be going on for one second.

Shopping the South Jersey Shore

Jenny, I have a loved one who also has psoriatic arthritis. I understand what you're saying.

But, yuck. I'm a shopper/consumer, not able to diagnose if it's infectious or contagious. If I had the slightest concern about food safety, that consuming what the barista prepared could have ill effects on my health, it is worth mentioning. I wouldn't submit it within the report. I would send my concerns to the scheduler/editor and let them decide if it is info their client should receive.

@Mert wrote:

Jenny, I have a loved one who also has psoriatic arthritis. I understand what you're saying.

But, yuck. I'm a shopper/consumer, not able to diagnose if it's infectious or contagious. If I had the slightest concern about food safety, that consuming what the barista prepared could have ill effects on my health, it is worth mentioning. I wouldn't submit it within the report. I would send my concerns to the scheduler/editor and let them decide if it is info their client should receive.

I think that even including information in the report leaves it up to them whether or not to include it.

It's amazing though how much we prefer all of the invisible infections. I think it's normal on a certain level, but we should make the effort to understand real dangers. That's a comment for everyone, not just at you.

1cent, You gotta know your MSC's. Some push the reports through warts and all, others actually scrub them.

@Mert wrote:

1cent, You gotta know your MSC's. Some push the reports through warts and all, others actually scrub them.

Ok. I wouldn't advise it but that's still their call.

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