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"Enjoy" is subjective.

February 20, 2020 08:07PM
The word "enjoy" is a subjective term, What I enjoy another person may not, and vice versa. If your survey asks what I enjoyed or did not enjoy, the answer will be my opinion. I assume that when you ask what I enjoy, you want an opinion. If you don't want an opinion in response to a question, ask objective questions not subjective questions.

There is no way to exclude my opinion when answering a question about what I enjoy or don't enjoy. It cannot be done.

End of rant.
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February 20, 2020 08:18PM
When transposing your opinions to the client, there's a method in communicating without looking or sounding unprofessional. Did they state why they were excluding it?

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
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February 20, 2020 08:43PM
In 2017, I completed my first phone shop for a semi-obscure MSC that paid $15. As the call was recorded, an editor phoned me with critique. The final question dealt with my opinion of the target's presentation; the editor stated I was incorrect in my assessment. My response was to the effect that she certainly could disagree with how I viewed the worker, but not my opinion. In addition, she finally agreed the form did not want my opinion, rather what it should be in relation to the assignment. Soon after, the company changed the verbiage.
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February 20, 2020 08:48PM
@Tarantado wrote:

When transposing your opinions to the client, there's a method in communicating without looking or sounding unprofessional. Did they state why they were excluding it?

I am not certain what you're asking. Why what would be excluded?
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February 20, 2020 08:59PM
@shopperbob wrote:

In 2017, I completed my first phone shop for a semi-obscure MSC that paid $15. As the call was recorded, an editor phoned me with critique. The final question dealt with my opinion of the target's presentation; the editor stated I was incorrect in my assessment. My response was to the effect that she certainly could disagree with how I viewed the worker, but not my opinion. In addition, she finally agreed the form did not want my opinion, rather what it should be in relation to the assignment. Soon after, the company changed the verbiage.

The questions are where it all starts and stops. If the question is clear and objective, the answers likely will be too. With one exception I have never met a shopper that was indifferent to he MSCs desires. We all want to give them a useful report. A shopper has to assume that the questions asked are the questions they want answered. If the question is subjective and uses words like enjoy, feel, or think, they are asking for an opinion. They can't be shocked and indignant when they get an opinion in response.

Sometimes it is productive to help clean up their survey, sometimes it's not.
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Edited 1 time(s). Last edit at 02/20/2020 09:24PM by JustForFun.
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February 20, 2020 09:13PM
@JustForFun wrote:

@Tarantado wrote:

When transposing your opinions to the client, there's a method in communicating without looking or sounding unprofessional. Did they state why they were excluding it?

I am not certain what you're asking. Why what would be excluded?

I thought this was in reference to a reaction of a shop you may have submitted with an opinion that MSC did not like.... Either way, I have been as critical as can be on absolutely terrible shops and I don't believe there's been negative feedback returned back to me whenever that happened.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
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February 20, 2020 09:35PM
@Tarantado wrote:

@JustForFun wrote:

@Tarantado wrote:

When transposing your opinions to the client, there's a method in communicating without looking or sounding unprofessional. Did they state why they were excluding it?

I am not certain what you're asking. Why what would be excluded?

I thought this was in reference to a reaction of a shop you may have submitted with an opinion that MSC did not like.... Either way, I have been as critical as can be on absolutely terrible shops and I don't believe there's been negative feedback returned back to me whenever that happened.

Yeah, this was a general purpose statement of dismay over poorly written questions, not a response to any particular situation or response.

LOL - Thanks for very professionally pointing out how you feel I am not communicating professionally, though, based on nothing in particular. I appreciate that. For the future, you should consider this as negative feedback about your ability to communicate your opinion in this case. So your streak is officially over as of now.
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February 20, 2020 10:06PM
@JustForFun wrote:

Yeah, this was a general purpose statement of dismay over poorly written questions, not a response to any particular situation or response.

LOL - Thanks for very professionally pointing out how you feel I am not communicating professionally, though, based on nothing in particular. I appreciate that. For the future, you should consider this as negative feedback about your ability to communicate your opinion in this case. So your streak is officially over as of now.

I promise you I'm a pretty nice, understanding guy! But duly noted.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
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February 21, 2020 02:02AM
Even when the questionnaire asks for an opinion, try to keep it semi-objective. This does take some effort but it's not terribly difficult. The purpose of a mystery shop is to provide feedback to a business. So if the question were, "What did you enjoy?" I would still frame my answer as feedback for management to use to instruct staff.

I enjoyed the thoughtful touches, such as the when the server remembered and used my name or I noticed that staff worked together as a team to ensure that I had everything I needed.

I would not state something like: I enjoyed watching my team score a touchdown on the bar television.
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