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Could someone help me with a problem with Market Force red gas shop?

February 22, 2020 12:06AM
I've e-mailed Market Force, but they never get back right away and I'm hoping to salvage this shop. My gas station has a kiosk, no store, and has no merchandise for sale. There is a cashier to take gasoline payments. I reported that the kiosk was open. I answered the question about the cashier's uniform and got a message that I couldn't say "yes" to the proper uniform because I didn't buy anything. I tried N/A, but it wouldn't take that answer either because I had said the kiosk was open. I can't get any further in the report. Has anyone else done one of these shops when nothing was for sale? Any suggestions? Does anyone know how to contact Market Force without waiting a day or two for a response?
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February 22, 2020 01:11AM
Maybe it's not the same red station, but I've done many stations with no store (they do have red signs). I check "garage with office" or "kiosk" for the type of location question depending on what's there. There is a question that asked how much I spent in the store. I enter "$0." The report asks if there was anything to buy at all and I answer "No." All the store questions turn into N/A automatically including any about the cashier. If it's the same one I've done, go back and check a different type of location. I know the reports for the station I'm referring to have no place for narrative which I sometimes wish they did have.
Sorry if it's not the station I'm thinking of. I've never had a problem and the report is easy as can be.

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The more I learn about people...the more I like my dog..

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February 23, 2020 09:54PM
I had this problem a few years ago. It was a kiosk location that didn't sell anything but I needed a purchase receipt. I was unable to continue reporting, so I immediately emailed through the help desk. Within a day, I got a response, went back to the report and saw they made adjustments. As long as you let them know what the problem is by emailing, you should be fine.
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February 24, 2020 08:20PM
@MsJudi wrote:

I know the reports for the station I'm referring to have no place for narrative which I sometimes wish they did have. .

I had a problem that one of said gas stations had the wrong time printing on both of their receipts and used one of the photo boxes to write notes about it. They took a little longer to approve my shops, but after about a week it went through with no contact from them. I would guess if you need to make notes - put them there.
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February 24, 2020 08:28PM
Your report isn't going to disappear since you already started it. Get to a stopping point, sign the CPI, then send a message to Helpdesk, informing them clearly on the situation, then wait. You'll be fine and will likely be paid for your work with gas reimbursement for the shop.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 33 year old male and willing to travel!
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February 24, 2020 11:02PM
@nixkit wrote:

@MsJudi wrote:

I know the reports for the station I'm referring to have no place for narrative which I sometimes wish they did have. .

I had a problem that one of said gas stations had the wrong time printing on both of their receipts and used one of the photo boxes to write notes about it. They took a little longer to approve my shops, but after about a week it went through with no contact from them. I would guess if you need to make notes - put them there.

I have also placed notes in a picture, "All gas pumps out of order.", attached it as a receipt and had no issues.
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February 25, 2020 02:15AM
On these stations, I have recently done conversions visits. Some things they are not accountable for yet. The report gets confusing with some pre-populated answers that contradict what I am expected to evaluate vs. what the software will allow as a response. I adjust the report as needed to force submission, then email the Help Desk.
I have done this often when any situation on a shop warrants the extra notes about an atypical experience--like a DM poking his head out from the backroom as I introduce myself at the start of an audit visit.
I have no issues with approvals if sometimes the software does not adapt properly.
Regardless of why I send an email to the help desk, I will get a reply that the information is added to the report for QC.
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