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Transcribing voicemail to me from salesman

March 12, 2020 08:11AM
Hello. I have been asked by a mystery shopping company to forward emails sent to me from a car salesman as well as to transcribe his voicemails to me and add to the report. Is this legal? I do not know if I can transcribe his messages without his verbal consent . I know it is a mystery shop so they are not supposed to know, but there are laws, and I don't know if transcribing a salesman's voicemail is o.k. or not. Has anyone ever done one of these? Google was not helpful. Thanks in advance for information.
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March 12, 2020 12:13PM
There is no law against this. When he leaves a message, he is choosing to record himself and there is no presumption of privacy.

Hard work builds character and homework is good for your soul.
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March 12, 2020 02:12PM
MFJ is right. The caller just accepted that his message would not be private by recording it. In essence, her gave permission for the recording. That is all that is required.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
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March 12, 2020 02:51PM
Thank you MFJohnston, and walesmaven. I had started this and actually went in and deleted the phone part, but I will redo this part of the report. I am very new to mystery shopping, and did not want to be sued or get in trouble with the law for forwarding a voicemail. Thank you both for your information.
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March 13, 2020 02:27PM
It is called implied consent.
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March 13, 2020 02:31PM
@01Happy
99% of the time, everything a legitimate MSC asks you to do will be perfectly legal. They are real real people in real businesses trying to make a living. If they ask you to do something illegal and you get caught, their liability is much larger than yours. Of course, feel free to check in here anytime and you will get pretty quick responses. I've done thousands of shops over the last four years and never had any legal issues.

Hard work builds character and homework is good for your soul.
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