IMSC President/Owner Needs To Go!

PART ONE
Here is a very interesting true story. A shopper purchases one of my camera kits 4 months ago and now wants to return it because she has decided that video shopping is not for her. She claims she tried to return it early but that was untrue as she instead had purchased additional accessories for the kit. Since it is way beyond any refund period she goes crying the high & mighty President of the IMSC, Pamela O. I get a call from her and her royal highness demands I refund the money. If I don't she will throw me out of the organization. I had agreed on refunding half the money only if it was returned under certain conditions and she emails me back that NO gives her the money and IMSC will give her the other half. The product arrives back to me and is totally unusable and I take pictures of it and send it to Judge Pamela. She could care less as Judge Jury & Executioner. She then contacts my clients and begins to discredit me. I refuse to give the refund and I am removed from the IMSC! So why am I telling you this because when she just canceled her April Conference she told everyone that the IMSC does not issue refunds! Give me a break! Pamela O you need to be removed and your organization shut down! You cannot dictate to people and not review all the facts! You cannot hold people's money when there is a pandemic and everyone that you gave deposits is giving back money! You can't be an editor for companies and then try to be an advocate when those companies are putting money in your pocket! You can't just decide that there will only allow one company to sell video equipment when that company is also the company that you edit for! You are a walking contradiction! You can't strong-arm shoppers and tell them you will blackball them and report them to your paid sponsors or strong-arm small businesses like mine into doing what you want! Your training videos are useless! Your Facebook groups are redundant at best. If shoppers want to know what shops are available they can log onto any MSP's site and if schedulers need shoppers they know how to bulk email or text previous shoppers! She provides absolutely nothing to anyone and if you have an issue with an MSP then deal with it yourself! We don't need her dictatorship mentality in our industry! So get out of the IMSC and save your money! Who wants a conference that is stacked with paid people from rent a crowd company! Need a conference that bad then we can plan our own party as she provided no benefits other than to line her own pockets with your hard-earned money! Get out of IMSC now!
FYI - I have all the emails to prove what I am claiming about her demanding me to give a refund!

PART TWO
UPDATE- I have done some research into IMSC canceled conference that you may want to pass along. As well I am attaching the contract details. If you happen to have read any of Pam's rebuttals well here at the facts. 1. She claimed the hotel was generous enough not to charge her for all the rooms - BS! The hotel has a 21 day cancellation period and the worse would have been losing her deposit. 2. Under the current situation, I believe that she did not push for a refund and instead floated that refund to a future date as she would still be holding the conference. I have been unable to tell from the policy if a deposit was required and normally on 24 rooms (1 free for the organizer) would be $500 and the event rooms are based on what food and beverage were being offered so I am saying another $500 for a total of maybe $1000 out of pocket. Under the current conditions the, if the event did go on the hotel, would be unable to host the event due to the restrictions in place to due no group meetings hence a full refund would be offered. Pam did not need to cancel the hotel would have! She lost nothing! When planning events, the organizer must have the minimum amount of funds available to them to pay for deposits. Any funds collected by customers should be set aside in a special account and not touched until 14 days prior to the event when final payments are due. The money in the special account is not the organizers until 14 days prior to the event. That is the correct way to be financially responsible. After being in tour & travel for over 25 years, I think I have learned that much! In any event, when you plan an event you the organizer takes the risk that they will have enough people attend to cover the expenses and if not any the event is canceled that is on them and not the attendee. She nows claims that this has caused her undue stress, well that was self-inflicted by decisions she made. After all the messages I got from my initial post, one thing is clear, shoppers are afraid to stand up to her as she will discredit them to MSC's. Just let her try and that is called slander and a sueable offense. Also worth noting is the amount of MSC's that contact me and have not renewed into her organization or have limited contact with her. It is time to get this bad apple out of our industry. Lastly, this may not seem to be the time to be doing this with our world in such turmoil but we are strong people and we will recover. Let's take lemons and make lemonade but correcting this wrong during our downtime.
More to come as she does not frighten me and I will uncover more information as this is just not right!

PART THREE - HOTEL CONTRACT
As part of her conference, she blocked book rooms, that is how you get discounted or free meeting rooms and only pay for the food & beverage that is served by the hotel.

Group Booking (Guest Rooms Only)
Terms and Conditions
Key Points about your Group Event Contract:
• A valid credit card is required to reserve your room block. Your
credit card will NOT be charged at this time.
• Each guest room in your block must be confirmed by the Cut-Off
Date.
• The “Cut-Off Date” is 12:00 a.m. (midnight, hotel time) on the day
that is twenty-one (21) days before the first arrival day of your room
block.
• A guest room is confirmed when you or a guest attending your
event secures the room with a valid credit card.
• Rooms in your block that are NOT confirmed by the Cut-Off
Date will then be released for sale to others.
• To cancel your event, you must contact the hotel directly. If you
cancel your event (or any rooms within your block) after the Cut-Off
Date, your credit card may be charged the room rate plus applicable
taxes for the first night of each canceled room.

Edited 1 time(s). Last edit at 03/22/2020 02:01PM by tobiz777.

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Pam refused to refund my money from her conference, only giving me the ability to rebook for a future date for a conference in a state I couldn't possibly make it to, so how she has the nerve to steal my money and demand that you refund money for a product past it's refundable date is ironic. This industry is full of theives.
And that is why we need to band together and bring these issue out in public so we can put an end to her tyranny
What was the hotel for the conference? The major chains have announced they are only requiring 24 hour notice and will waive all cancellation fees. I have to wonder if IMSC can legally refuse refunds under the circumstances. SOP is the customer has the option to use existing tickets for events on the rescheduled date or to get a refund. Whether that is just the policy of businesses like Ticketmaster and StubHub or the law I'm not sure.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Hilton Atlanta Northeast - as a major hotel I would think they would offer a refund but as I mentioned she may have floated the deposit to another date or maybe she got the refund and used to to help remodel that house she's fixing up to move into?
Hilton is definitely one of the chains who announced they were waiving cancellation fees.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.


Edited 1 time(s). Last edit at 03/22/2020 02:32PM by LisaSTL.
I would start by reporting her to the BBB - [www.bbb.org] and also Arizona AG's Office [www.azag.gov]

Edited 1 time(s). Last edit at 03/22/2020 02:45PM by tobiz777.
Refusing to return money from shoppers?
I’m unsurprised. She’s completely amoral.

I cut all ties to the IMSC over a year ago, it’s a joke.

If it helps, Pam is banned from this forum. Although she has “flying monkeys” who shadowpost for her; I’m certain that they will be zooming in here ASAP.

Also: if it helps, there are many people who will be doing MORE business with you, including me, after this. It takes a shiny spine and a good deal of courage to call out unethical behavior; good for you.
Thank you for your support and we need more shoppers like you to step forward with their stories!
@tobiz777 wrote:

You can't be an editor for companies and then try to be an advocate when those companies are putting money in your pocket!

This is interesting. I got an editor note from an MSC (I honestly can't remember what company) from someone named Pam. For some reason something about it made me wonder if it was IMSC Pam. I'm guessing after this post it likely was.

On another note, your post would gain more credibility, at least with me and likely others, if we knew who you are. It's not like the people involved with the IMSC don't already know and I don't know of anyone who sells video equipment that is or was recently affiliated with the IMSC other than Moretti and he already has an account here

Edited twice because spelling and poorly worded and you would think that I'm not on my second cup of coffee but there we go.

There are reasons that a body stays in motion
At the moment only demons come to mind


Edited 2 time(s). Last edit at 03/22/2020 02:59PM by bgriffin.
I have no objection to revealing my identity as Steve Tobis of ShoppersVideoCenter.com and Shoppers Video Repair Center. The are others who sell video equipment such as Joe Rossetti and Steve Clark at Quantum Solutions are two that come to mind immediately.
I didn't think you would object. I wasn't aware that Steve Clark was considered being affiliated with the IMSC. I thought their only official equipment supplier was Moretti.

There are reasons that a body stays in motion
At the moment only demons come to mind
Sorry if you want ONLY IMSC then it is Russell Wood at MysteryShopping.com & Mystery Media Pro - not sure status of Rosetti as Russell is only one allowed to showcase the product at conferences now since she works for him. As far as being official, as long as you jump through hoops and are persistent in Pam's ever-changing rules then you can get approved to advertise in her groups. Too bad, all her groups have 95% of the same members!
[www.mysteryshopforum.com]

Beat me to it, TB. It's Rossetti...bgriffin might have misnamed him on purpose. JR spells Griffin as Griffen, so...

LOL!
@tobiz777 wrote:

Sorry if you want ONLY IMSC then it is Russell Wood at MysteryShopping.com & Mystery Media Pro - not sure status of Rosetti as Russell is only one allowed to showcase the product at conferences now since she works for him. As far as being official, as long as you jump through hoops and are persistent in Pam's ever-changing rules then you can get approved to advertise in her groups. Too bad, all her groups have 95% of the same members!

I don't WANT only IMSC. You said that if you didn't refund they were going to kick you out, which sounded like you were affiliated with the IMSC. That's where my confusion came from.

There are reasons that a body stays in motion
At the moment only demons come to mind
My past experiences with Pam on the V site left a bad taste in my mouth...don't remember why, other than she seemed to be a know-it-all in a bully sort of way..but it just did. I'm not at all surprised.

Why was she banned from this forum?

*****************************************************************************
A flower does not think of competing with the flower next to it. It just blooms.

Zen Shin Talks
@tobiz777 wrote:

There is no Moretti it is Rosetti, Joe Rosetti

Sorry, I keep getting him mixed up with the shitty Italian beer.

There are reasons that a body stays in motion
At the moment only demons come to mind
I am sorry but I was replying to "I didn't think you would object. I wasn't aware that Steve Clark was considered being affiliated with the IMSC. I thought their only official equipment supplier was Moretti." Yes, I am or was approved for IMSC.
Thanks for speaking up and yes she is a bully and tries to strong-arm people. She is fake and only nice when she needs something from you!
@tobiz777 wrote:

Sorry if you want ONLY IMSC then it is Russell Wood at MysteryShopping.com & Mystery Media Pro - not sure status of Rosetti as Russell is only one allowed to showcase the product at conferences now since she works for him.

Are you saying she works for him as an editor or something else? I know he is now a member of the IMSC Board of Directors along with someone from ACL and another MSC that I can't remember. I found that odd as normally when a company takes on new board members like that it's because of a new ownership interest.

There are reasons that a body stays in motion
At the moment only demons come to mind
I had the option of a refund or transfer. I received my refund today cause I don't know where the next conference will be. There is a notice on the Facebook page regarding it. The hotel actually cancelled all of the rooms, that was not through the conference people though. I think they are pretty busy trying to get everyone covered so you might want to reach out to them if you want a refund.
@ColoKate63 wrote:

If it helps, Pam is banned from this forum. Although she has “flying monkeys” who shadowpost for her; I’m certain that they will be zooming in here ASAP.

@Msaddict wrote:

I had the option of a refund or transfer. I received my refund today cause I don't know where the next conference will be. There is a notice on the Facebook page regarding it. The hotel actually cancelled all of the rooms, that was not through the conference people though. I think they are pretty busy trying to get everyone covered so you might want to reach out to them if you want a refund.

There are reasons that a body stays in motion
At the moment only demons come to mind
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