It might be more fun for seniors to have it all to themselves instead of a range of ages. Then no one would get woke up late at night by the 20 somethings next door partying all night, they could play bingo and other games in some of the bigger rooms and listen to Frank Sinatra all they want with no rap or pop music, etc.
My view of this is that it will be a long time before we establish what a 'new normal' will be and companies consider where to go from there. Locally the indication is that we should peak around mid-May with the virus here, but that is far from it being over. . . that is just that numbers of new cases per day/week are no longer getting larger. The government is not going to be able to keep up with handouts for 6-12 months and $1200 per person is not going to go very far in the greater scheme of things. The piper will have to be paid and whomever is elected in November will have to face the flood of red ink that can only be resolved with taxes exceeding expenditures for services including servicing the debt.
My guesstimate is that about a third to half of MSCs will fold. The principals may re-emerge at a later date as a new company. My guesstimate is that a large number of franchisees will go out of business because they were already struggling in a good economy with the franchiser just wanting more and more from them. Many of the clients we shop are franchisees. My guess is that we are looking at 2-3 years at least before shop opportunities return to the levels of 2019.
I agree. Many struggling companies will be loathe to pay for a luxury like mystery shopping. Some business owners will have sense enough to "amp up" their service level, trying to attract as many customers as possible.@JASFLALMT wrote:
Mystery shopping programs are an unnecessary expense.
I hope that potential Shake Shack customers remember their callous $10M money grab when they pay $20 for a burger, fries, and a shake.@sandyf wrote:
Both Shake Shack and Fresh brothers are opening new locations here in Santa Monica, California.
At what point will clients and shoppers be able to distinguish between poor service (not in keeping with stated standards in typical times) and what is happening now in an unprecedented situation which involves over-burdened drive-thru lines that cause longer than usual wait times and place a heavier than usual work load on employees who run the drive-thru services? People who utilize curbside and home delivery might know where the tricky spots are in those forms of service.