@dailydog wrote:
I am truly shocked that Texas Roadhouse is not doing mystery shops for online ordering to pick up all along. In my area at least, the employees and locations are doing everything they can including selling the meat out of the counters. They are giving free food to truckers and medical people. I am so impressed by how they are doing, I am torn to email the MSC scheduler and tell them that they are doing a good job (the locations and employees).
But outside of a few Mobee and Field Agent shops I am done. 99% of the shops have disappeared from my board. I had $500 scheduled for April that was cancelled. Most of it was cigarette compliance and I turn 26 in October. So sadly I will be fazing out of it even though I pass for 18.
@JASFLALMT wrote:
Grocery stores, on the other hand, are raking in the dough right now and seriously could have some curbside and delivery evaluations, and they could afford to pay for it, too. Questions on the form should concern social distancing, glove usage, whether items were bagged with care, and some basic customer service stuff (friendly and polite, etc). Out of stocks would not be counted against the store, but timeliness would be a good thing to evaluate. It may be awhile down the road, however, since stores that offer it in my area have limited availability for these services.
@Tarantado wrote:
@JASFLALMT wrote:
Grocery stores, on the other hand, are raking in the dough right now and seriously could have some curbside and delivery evaluations, and they could afford to pay for it, too. Questions on the form should concern social distancing, glove usage, whether items were bagged with care, and some basic customer service stuff (friendly and polite, etc). Out of stocks would not be counted against the store, but timeliness would be a good thing to evaluate. It may be awhile down the road, however, since stores that offer it in my area have limited availability for these services.
Totally agree with this. A project like this is extremely difficult due to a variety of complex factors: how quick the urgency to turn around a project like this from conception to actual execution, to the most major factor: the social distancing and implementation by CDC recommendations is surprising state-to-state. I have a close friend out in Arizona, but was not surprised to hear the delayed reaction they had in response compared to us in Colorado. Either way, it can be an opportunity for a MSC to offer this kind of market research that could be fruitful for them.... The thing we don't know though, is how long this social distancing and epidemic overall will last, I understand why there's hesitation for any of the major players in the "essentials" market to invest in this kind of data. In the end, will additional data to tighten up their social distancing and other compliance solutions lead to increase revenues for the clients? I am sure that would be a major factor in a client jumping on a project like this.
@LindaM wrote:
You mean in addition to putting themselves at risk to serve the public, now they have to worry about shoppers as well??
@Tarantado wrote:
Shoppers are IC's anyways, so taking on any field work is voluntary.
@LindaM wrote:
You mean in addition to putting themselves at risk to serve the public, now they have to worry about shoppers as well??
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@SteveSoCal wrote:
Grocery stores near me are begging for new employees. The stress and danger of the new work environment is overwhelming for many of the staff members there.
When there's a line around the block to get into a store, I don't think it's time to be worrying about the metrics of customer service. You not only would have to discount out-of-stock items, but also smiles, wait times, carts in the parking area, bagging policies...and pretty much everything that would be collected with normal shop data.
What's the benefit of that? To find out that Sally forgot to wear a name tag and might not have said, "Thank you."...so they can scold her for that?
I understand the instinct to want work. It just has to be tempered with the reality and gravity of the current situation.
@JASFLALMT wrote:
We don't have that here...there are no lines.
@SteveSoCal wrote:
Sorry...but I'm tired of the 'free market' argument. That's the same excuse MSC have used to keep payments to shoppers down for decades.
It's socially irresponsible and could potentially destroy the company on the other side of this by presenting a bad reputation.
@Tarantado wrote:
At some point, a surviving business has to draw the line and try to make SOMETHING work.
@SteveSoCal wrote:
@JASFLALMT wrote:
We don't have that here...there are no lines.
Understood, but then how do you decide where that applies?...and how does that singular piece of data help the store? If they are using any soft of tracking program (which they must be if you ordered online), they are already aware of the time you arrived and the time the order was delivered.
MS programs are usually rolled out by corporate, so they have varying degrees of service right now, depending on the location.
If the MSCs want to help, then target stores who are underperforming and offer shoppers willing to outfit themselves in PPE and collected groceries for delivery. It's a temp assignment for a temporary measure...
@JASFLALMT wrote:
What do you mean, where that applies? I haven't heard of long lines anywhere in my state so far.